• Supporting the overall Quote to Cash deal cycle in the preparation, quoting, reconciliation, pricing, booking and negotiation phases of an ELA deal (Enterprise License Agreement) with the use of SAP-HANA, CPQ, Oracle EBS and Salesforce.• Analyzing, validating the customer’s data for scoping of the AMERGlobal deals.• Verifying customer Install Base licenses and New license requirements for precise quote generation using Salesforce CPQ tool.• Facilitating the migration of perpetual licenses to Software as a Service (SaaS) and conducting calculations for residual SnS credit.• Accurately co-terming the software licenses via service contract consolidation of the ELA orders using EBS Oracle tool.• Collaborate with multiple stakeholders like Sales, Revenue, legal, offer managers, OM, CSO etc for the deal booking.• Part of a testing team to evaluating new Salesforce CPQ features, raise the bugs and suggesting enhancements to streamline processes.• Investigating escalations and Priority requests to provide faster deal close.• Played a part in New products offerings to configure SDDC product family into multiple subscriptions bundles like: VCF, VVF, vSphere STD and ESSL Plus

• Proficiently manage customer orders in SAP, ensuring timely and error-free processing.• Conduct comprehensive training for new order management specialists.• Rectify pricing errors in SAP and conduct audits to ensure process efficiency.• Address client inquiries and resolve issues promptly to maintain high satisfaction levels.• Process orders via multiple channels and collaborate cross-functionally to meet customer needs.• Analyze price variances and inventory levels to optimize order fulfillment.• Coordinate with various teams to ensure customer expectations are met consistently.