Syed Muhammad Sibtain Ali Email & Phone Number

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• Managed Network and IT Infrastructure including Optical Fiber Infrastructure, Fortinet Firewall, MikroTik Routers, Cisco Switches, and UniFi Wireless Controller, Active Directory, VMware infrastructure, Email Server.
• Supervised and Lead level 1 and level 2 support team and oversaw more than 1000 nodes of LAN, WAN, and Wireless LAN across nationwide branches.
• Migrated AD from Windows server 2008 to 2019.
• Managed storage device Synology… Show more
• Managed storage device Synology NAS that ensured and scheduled large data backup. Show less

Karachi, Pakistan

• Manage Network and IT Infrastructure including Cisco routers/switches, Wireless Access Points, Active Directory, DHCP, WSUS, VMware vSphere infrastructure, etc.
• Supervised IT Helpdesk and IT support team and oversaw more than 400 nodes of LAN, WAN, and Wireless LAN across nationwide branches.
• Utilize the IT Service Management application ServiceNow to log, monitor, and track customer requests, incidents, and tasks.
• Implemented Windows Update Services (WSUS) to schedule OS… Show more
• Implemented Windows Update Services (WSUS) to schedule OS updates/patches.
• Install and troubleshoot PCs, printers, and other peripheral devices. Show less

Karāchi, Sindh, Pakistan

• Manage Network and IT Infrastructure including Cisco routers/switches, Wireless Access Points, Active Directory, DHCP, WSUS, VMware vSphere infrastructure, etc.
• Oversaw more than 400 nodes of LAN, WAN, and Wireless LAN across nationwide branches.
• Utilize the IT Service Management application ServiceNow to log, monitor, and track customer requests, incidents, and tasks.
• Install and troubleshoot PCs, printers, and other peripheral devices.

Karachi, Pakistan

• Managed network infrastructure, maintain, troubleshoot and provide operational support for the Cisco-based entire Network, based on LAN and WAN including switching, cabling, and site-to-site VPN.
• Participate in on-call responsibilities in support of a 24 x 7 x 365 production environment.
• Provide IT operational support and system administration for core network infrastructure.

Karachi, Pakistan

• Manage IT Infrastructure including Dell SonicWALL Firewalls Cisco switches, Wireless Access Points, site-to-site IPsec VPN across nationwide branches.
• Log the support calls and conducting the general diagnostic and troubleshooting functions according to it.
• Configured and managed network Disaster Recovery site where available and ensured its readiness.
• Monitor Network Devices, troubleshoot LAN/WAN, and provide technical support to maintain high availability.
• Manage… Show more
• Manage Wireless Connectivity by setting the Channel, SSID, and Security.

Karachi, Pakistan

• Provides technical support by phone to maximize first-call resolution.
• Routers/Modems installation and troubleshooting.
• Execute all required operational tasks on network edge - Transport operation 24 x 7 x 365.
• Proactive monitor the network on NMS, network infrastructure to attend faults before occurrence.
• Troubleshoot Internet connectivity, Browser configurations, Email issues, and TCP/IP issues.

Karachi, Pakistan

• Maintain and troubleshoot the entire network based on LAN and WAN.
• Install and configure Cisco Products, VoIP phones, and CCTV Cameras.
• Maintain overall DSL structure nationwide.