Risk Management - Ensure Company policies and procedures are adhered to. Banks Act, Fais, Fica, NCRPeople Management -Ensure staff operates at their optimum knowledgeably. coach and mentor staff, performance managementClient Service - Service rendered is in line with company objectives, integrity with all transactions and meets all SLAProfitability - Ensure branch is profitable by upselling and cross selling company products, monitor and control operational costsMarketing - Ensure there is foot flow in the branch by doing marketing activities outside the branch, promotions as well as presentations at other companies.Coordinate branch administrative Processes - Ensure that all mandates and documents are filed accordingly. plan staff for peaks and holidays, ahdoc queriesSales - Meet monthly sales targets on loans, funeral policies, credit cards and cell phone sales.

Risk Management - Ensure Company policies and procedures are adhered to. Banks Act, Fais, Fica, NCRPeople Management -Ensure staff operates at their optimum knowledgeably. coach and mentor staff, performance managementClient Service - Service rendered is in line with company objectives, integrity with all transactions and meets all SLAProfitability - Ensure branch is profitable by upselling and cross selling company products, monitor and control operational costsMarketing - Ensure there is foot flow in the branch by doing marketing activities outside the branch, promotions as well as presentations at other companies.Coordinate branch administrative Processes - Ensure that all mandates and documents are filed accordingly. plan staff for peaks and holidays, ahdoc queriesSales - Meet monthly sales targets on loans, internet banking and cellphone services

1. Account opening, maintenance and closingCapyure and maintain data effectively and accuratelyProcess and maintain related documents and recordsCompliance to ensure fraudulent or undesirable accounts are not processedComply with Code Of Banking Practice at all timesEnsure that mandates and suretyships are correctly completed and conform to legal requirementsSell the bank's products reactively and pass on sales leads to other business units2. Legislative ComplianceComply with FICA and FAIS requirements, NCA and NCR, 3. AdministrationEnsure customer files are up to date and easily accessibleCorrect exceptions highlighted on edit and demographic clean-up reports promptlyFile mandates and signature cards accuratelyResolve account detail queries and problems within SLATrack credit applications, home loan applications for both business and personal marketsDo credit checks on all credit applications before processing4. Important RelationshipsLiaise with customers, Diners Club, and agent banksLiaise and maintain a god relationship with the Branch Manager and staff, Home Loans Division, and all other Business Units within SBSA including Retail Credit Centre

1. Customer ServiceProcess customer transactions accurately including encashment of chequesContact clients and present completed arrangementsEnsure cash is handled and controlled according to laid down risk proceduresBalance cash daily and report differences2. ProfitabilityEnsure correct revenue recoveries are made on a daily basis for services providedLimit potential losses to the bank by ensuring transactions are effected according to proceduresCross sell products and pass sales leads to other business unitsPrepare sales plan3. People ManagementProvide coaching and trainingPerformance ManagementDevelopment plan for staff4. Legislative complianceFAIS and FICA complianceNCA and NCRBanks ACT Code of Banking Practice

Control cash in line with policies and proceduresEncashment of chequesCross selling bank's products and passing leads to other departmentsHandle adhoc queriesComply with FAIS and FICA requirements, Banks ACT, Code of Banking Practice, NCA and NCRBalance dailyOffer customer service as per company SLA