Research executive

Managed and handled high-level customer complaints and provided immediate solutions and resolutions to disputes. Managed a group of customer service staff to assist in daily operations. Organized training for the staff.

Managed the customer service staff to assist in daily operations.Organized staff training to help with sales and customer issues. Managed high-level customer complaints and provided immediate resolution.

I Managed a team of customer service representatives to ensure high-quality service and customer satisfaction. I handled escalated issues, developed and implemented customer service policies and procedures, trained and mentored staff, and analysed performance metrics to drive improvements. This role involved coordinating with other departments to resolve complex issues and maintain a positive customer experience.