Sicelo Mkhize Email & Phone Number

415 Summit Road, Morningside

• Provides customer service by attending to specific requests / complaints from guests.
• All efforts are to be made to ensure ultimate customer satisfaction by taking cognisance of unique needs and requests and at all times to ensure that customer service value is held in the highest regard.
• Receiving and updating of guest information, requests and preferences on Opera
• Compile and send daily log sheeto Guest Questionnaires: o Capturing of daily scoresheets on report template, analysing scores and results in order to recognise problem areas in the business. o Liaising with guests.
• Assist guests with any administrative requests such as printing, scanning, faxing, laminating and binding
• Assisting with daily transport functions such as charging, coordinating and booking of transfers

415 Summit Road, Morningside

• Regularly check on the guests to ensure that they are satisfied and enjoying their meals - take immediate action to correct any problems
• Communicate with guests to resolve any complaints
• Welcome and escort guests to the dining hall and their respective tables
• Setup food stations, buffets and dining areas in preparation for the next shift
• Prepare beverages for the guests (Hot, cold or mixed drinks)
• Perform cleaning duties, such as tidying up service stations and the dining hallADDITIONAL