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Johannesburg, Gp, Za

Johannesburg, Gp, Za

Gauteng, South Africa

Establishing, sustaining, and managing all business operations as well as various marketing channels, such as "online store, Take-A-lot, physical shop," that firms utilize to reach their target markets. enhancing the business's efficiency in all areas that have an impact on it, including operations, supply chain management, finance, and strategic direction for a wider audience.Duties- Overseeing the day to day running of the business.- Built relationships with stakeholders internally and externally in order to implement & maintain procedures in the Business.Achievements- Steady business growth month-on-month at 10%- The business provides work for six youths who were previously unemployed.

Johannesburg Area, South Africa

Outline :Supporting cash operations business unit in their process drafting, updating and archiving. Identifying outdated processes to replace them with the operationally relevant processes, streamlining the procedures with the regulations and company policy and corporate governance. Communication the changes to the relevant stakeholders and evaluate the feasibility of the procedure; recommendation of RPA/AI solutions where necessary.Duties :-Identify and implementing of Robotic Process Automation (RPA) and Artificial Intelligence (AI) opportunities within the Cash Operations space.-Built relationships with stakeholders internally and externally in order to implement & maintain procedures in the Business Unit.-Drafted, maintained, implemented and executed new procedures as well as maintaining the procedure document, ensuring that they are up to date and relevant.Achievements :-Streamlined the way of work between Cash Operations and Vendors to a single point of contact-Initiated effective communication with the team from Head of Cash by initiating a broadcasting program specific to cash operations.-Procedures were always up to date which mitigated the risk that would affect the business unit -Succeeded in facilitating change management for integration project (due to the confidential nature of the project appropriate details to be discussed)-Headed the drafted of the procedure manual for optimization project ( Succeeded in facilitating change management for integration project )

Johannesburg Area, South Africa

Outline: Managing a team of seventeen running an ABSA branch driving Sales, Service, People and Operations Management. Adhere and uphold the standard of ABSA, maintain the customer base in the immediate micro economy as well as penetrating surrounding areas. Derive strategy for the branch and execute it to meet the targets that have been set. Ensure that operational controls are adhered to mitigate any risk events that could occur, and remain within budget.Sales growth, achieving sales through : Marketing, incentives, number of net new clients, client referrals, retention, small business services, relationship management,.People Management Building staff capabilities through resource allocation, training & communication, staff performance management, coaching, recruitment, recognition, motivation of direct reports, skills planning.Budget controlControlling expenses that are incurred by the branchArchievements: -Increased the mystery shopper score from 64% to 94.87%-Increase the ability to close more sales product lines from 4 to 7 out of a total number of 10 product lines which the branch was targeted with achieving for the year. -Improved the operational risk assessment which was amber after an audit was done, within in three months when a follow up risk assessment was done the audit was green

Johannesburg Area, South Africa

Outline :Managing a team of twelve running a Nedbank branch driving Sales, Service, People and Operations Management. Adhere and uphold the standard of Nedbank, maintain the customer base in the immediate micro economy as well as penetrating surrounding areas. Derive strategy for the branch and execute it to meet the targets that have been set. Ensure that operational controls are adhered to and mitigate any risk events that could occur, remain within budgetSales growth, achieving sales through : Marketing, incentives, number of net new clients, client referrals, retention, small business services, relationship management,.People Management Building staff capabilities through resource allocation, training & communication, staff performance management, coaching, recruitment, recognition, motivation of direct reports, skills planning.Budget controlControlling expenses that are incurred by the branchAchievements : -Managed to stabilize a branch as it was on the brink of closure when I arrived -The area in which the branch was located is predominately foreign national residence, initiated the drive to become a hub foreign national accounts and I did this by upskilling the team.-Implemented/Maintained green interim audits when operational controls were tested -Staff morale was down when I took over due previous leadership, which was turned around in 2 months this was seen when my lined manager and HR contacted the branch to check.

Pietermaritzburg Area, South Africa

Outline : Managing a team of five Business Development Officers, acquire clients, extending & approving of micro business loans, collection of debt, strategy planning and executing. Draft and present progress reports to the CEO quarterly, manage the operations of the department, budget control, and manage a portfolio of clients.Achieving sales targets, planning and Marketing activities for the team, delivery of customer service, maintaining good relationships, Managing staff performance, doing presentations, Managing portfolio of loans, collections, cashHandling, bulk/teller handing, approve loans,Administration, team strategy formulation & Execution, establishing & maintaining strategic relationships, develop the business loan product,identify new markets, visit staff and clients.Achievements :-Created a team of 4 Business Development Officers and expanded representation in other territories-There was an increase in the customer/client book for the division by 30%-The customer application and assessment period was reduced from the norm of two weeks to four days end-to-end

Pietermaritzburg Area, South Africa

Outline :Managing a team of four driving client acquisition, Loan approval, and collection of debt, strategy planning and execution at branch. Draft and present progress reports to the operations manager, Manage the operations of the branch, budget control and customer management of a client portfolio.Achieving sales targets, planning and Marketing activities for the branch, delivery of customer service, maintaining good relationships,managing staff performance, doing presentations,managing portfolio of loans, collections, cash handling, bulk/teller work, approving loans. Administration, branch strategy formulation & Execution.Achievements : -I had brought in additional revenue of 9% by building a relationship with stakeholder in the marketing discipline and was instrumental in a business model, which looked at other ways assisting clients, by financing the field marketing equipment.-Met and exceeded the sales targets set for the year by 110%-Motivated the team to excel in targets by holding weekly couching sessions.

Pietermaritzburg Area, South Africa

Outline :Client Acquisition by selling the organisations product offering, credit risk assessment of credit applicants, advise business applicants when required to do so, reduce portfolio of clients at risk, submit credit applications, and maintain the portfolio of clients, which is located in Pietermaritzburg and the surrounding areas. maintain a relationship with clients by Calling/visiting their premises, give Advice to clients on how they can Improve their business, approach new people to do present to them,Conduct presentation, Sales, coming With new ways to market the product, call Clients to remind them of their payments, Call and follow up on defaulted customers,Complete paperwork for sales, assess business documents and approving loans.Achievements :-I was Business Development Officer of the year 2010-I grew my portfolio of clients from 90 clients to 120 -Reduced my Portfolio At Risk from 32% to 12%

Pietermaritzburg Area, South Africa

Outline :Providing financial advice to clients, sell products that the company offers, this must be done in line with regulations; administration of sales concluded to be completed accurately.Duties : -Acquire clients, provide financial advice and recommend insurance products to clients to remedy client shortfallsAchievements :-Growth of client book of my pension portfolio by R2m worth in lump sum payments-Met my sales by 100%

Pietermaritzburg Area, South Africa

OutlineService customers as they come into the branch for assistance, process, capture applicants, and determine if they qualify for a loan.Duties : -Acquire clients; provide credit-lending products to clients to remedy client shortfalls and needs for personal loan.Achievements :-Established the branch and grew the client database from 0 value to R300 000-Informally ran even though we had no manager for a year.

Post-Graduate Diploma, Finance,Banking & Investment Management

Subjects passed: Financial Management, Investment Management, portfolio management, financial management, business statistics, strategy.

Bachelor'S Degree, Business Management

Business Management

Education record