Responsible for high potential accounts coordination and maintain excellent partnership between partners and AgodaTasked to provide solutions to hotel partners on payments, system operations and platform policiesPromoted platform products and provided market solutions to maximize partners revenueAssisted with new partners on boarding tasks including contract signing, system set up and business strategy negotiation. Contributed 30% of team goal and recognized as the top on boarding… Show more Responsible for high potential accounts coordination and maintain excellent partnership between partners and AgodaTasked to provide solutions to hotel partners on payments, system operations and platform policiesPromoted platform products and provided market solutions to maximize partners revenueAssisted with new partners on boarding tasks including contract signing, system set up and business strategy negotiation. Contributed 30% of team goal and recognized as the top on boarding performerWorked on international projects including promote new launched products, business negotiations on prices and optimize front-end information for oversea hotel partnersNominated the top performance for consecutive months Show less

Captured important data and generated detailed sales reports including market information, competitor’s daily business and hotel revenue figures for department business strategy planPrepared accurate proposals and contracts for Sales managers, increased department efficiency to the leads responded time Qualified and identified all incoming sales inquiries and routed to the appropriated managerAssisted Sales Manages and Director of Sales with booking over CNY 6.5 Million in rooms and… Show more Captured important data and generated detailed sales reports including market information, competitor’s daily business and hotel revenue figures for department business strategy planPrepared accurate proposals and contracts for Sales managers, increased department efficiency to the leads responded time Qualified and identified all incoming sales inquiries and routed to the appropriated managerAssisted Sales Manages and Director of Sales with booking over CNY 6.5 Million in rooms and catering businessSkilled in Micros Opera Hotel management system Show less

Part of the W Hotel’s Customer Service Team: tasked to provide outstanding client-service both in person and at the help desk through telecommunication methodsCrossed trained in multiple departments and collaborated with other department on a routine basis Awarded and recognized as Top Room Upgrade Champion for 4 consecutive months after working above and beyond to problem solve special guest requestsModify reservation for guests, as well as solve billing inquiries during and after… Show more Part of the W Hotel’s Customer Service Team: tasked to provide outstanding client-service both in person and at the help desk through telecommunication methodsCrossed trained in multiple departments and collaborated with other department on a routine basis Awarded and recognized as Top Room Upgrade Champion for 4 consecutive months after working above and beyond to problem solve special guest requestsModify reservation for guests, as well as solve billing inquiries during and after their stayAudit and arrange amenities for guest's special eventsIncreased management team efficiency by training 5 new employees, which helped improve room service orders by over 28% Show less

Responsible for creating an outstanding first impression for hotel guests while working in a fast-paced environment of check-in/out cars for guestsEnsured and practiced safety standards for parking guest’s vehicle. Provided detailed directions and recommendation for guests about local evets and restaurantsResponsible for creating amenities for guest's special occasions To ensure they had a wonderful experience as they visited the city by providing guest's with detailed local… Show more Responsible for creating an outstanding first impression for hotel guests while working in a fast-paced environment of check-in/out cars for guestsEnsured and practiced safety standards for parking guest’s vehicle. Provided detailed directions and recommendation for guests about local evets and restaurantsResponsible for creating amenities for guest's special occasions To ensure they had a wonderful experience as they visited the city by providing guest's with detailed local attractions and restaurant suggestions Took care of guests’ special requests Show less

Greeted guests from around the world; arranged their lodging; meals. Introduced the beauty of Chinese culture and natural viewArranged guests arrival and trips while in Changsha