New Product Introduction - 3G Wireless
Richardson, Tx
As a senior project manager, Simon’s role was to ensure a quality multi-million dollar wireless telecom product was delivered to our Fortune 50 customers. On time, no major defects, on or below budget and with high CSAT. To actively and proactively perform risk management and mitigation strategies.Due to the highly technical nature of the product, success in this role requires a broad understanding of the processes and outputs of each of the groups represented in each of the matrix managed teams.The matrixed teams (engineering, documentation, tech support etc) all produced customer-facing deliverables. As a customer advocate, Simon’s role was to ensure that they met the quality expected by our customers. When appropriate, Simon arranged mock up tests and reviews with the customer.Enabled two way communication of the new product details and project status through the sales and account teams, soliciting feedback for the design and product management teams.Negotiate priorities and development direction with the internal teams – building a product based on how the customer would use it, rather than how a designer thinks it should be used.• In order to ensure that the on-site, regional engineering and support teams were ready to deploy the new products, a readiness plan was developed with each of the matrixed teams.Interfaced with internal groups to ensure a smooth and timely delivery, including: design, test, account team, sales, program management, technical support, installation, training and documentation.Built and maintained relationships with hundreds of people across the organization, creating win-win teams, making sure we were aligned to the project goals – for the customer and corporation.Optimized and automated report generating processes – customized output for several audiences, one time input from contributors.