providing and validating US banking transactions through a gateway of tool monitoring the transactions and escrow flow and interest rates complete us transactions based it services.

• Responds to incoming phone and e-mail inquiries from several riders and drivers across the country. Works to resolve issues of various technical levels and complexity. • Escalates issues to appropriate departments for timely resolutions. • Gained familiarity with e-mail writing principles and standards. Learned to translate technical information for non-technical audiences and quickly respond to customer issues.• Ensured 100% quality on calls and e-mails floor support.• Handling general and ride related inquires in a clear-concise and professional manner.

• Provided first-line support for online consumers with Amazon platform regarding queries, complaints and explaining transaction and delivery practices governed.• Answer Inbound calls, respond to E-mails through Amazon internal tools.• Identifying root cause analysis of customer grievances and escalate to appropriate resources. • Maintain a linear workflow by following the Standard Operations procedure.