As a Business Analyst at FlexMade, I have been involved in delivering impactful business transformations and exceeding stakeholder expectations for the past 3 years. I have applied my expertise in eliciting, analysing, documenting, and fulfilling complex business requirements for business processes and system level solutions, producing and maintaining critical documentation, such as use cases and workflow diagrams. I have also demonstrated my proficiency in meeting facilitations, research, product management, and prioritisation, working closely with UX designers, developers, and product owners. I have a collaborative mindset and a great passion for continuous improvement, which are essential for working in both waterfall and agile methodologies of SDLC. I have enhanced my skills and knowledge by obtaining certifications in Business Analysis, SAFe Scrum Master, and Product Owner. Additionally, I hold a Master's degree in Accounting and Business/Management from Charles Sturt University, which has equipped me with a solid foundation in business concepts and practices.