Servicing the travel requirements of film and TV productions for multiple production companiesProviding creative solutions to ensure the production's requirements are metAnswering calls and emails from clients in a polite, efficient and professional mannerTo provide an outstanding level of customer serviceWork as part of a team and communicate effectively both internally and externallyTo issue, re-issue and perform re-calculations of international and domestic airfaresSourcing the best and most cost effective worldwide routes booking all flights, rail, hotel and all ground productsDealing with VIP clientsWorldwide Travel

Consistently achieving and exceeding all targets for sale of pre-packaged tours and cruises to business customers Identifying and maximising opportunities to secure new and repeat business with the primary focus on delivering outstanding service at all times Responsible for the accurate and timely completion of all administrative duties associated with the role whilst protecting the confidentiality of all customer informationSuccessfully handling high volume workloads in accordance with often strict deadlines and dealing with any customer issues that may arise

Out of Hours - Home Working Answering phone calls from Business clients & looking after them from start to finish.Working on Amadeus, Galileo and sabreProactively maintaining relationships with Business & VIP clientsBeing the first point of contact for your clientsResponding promptly and appropriately to any enquiries or complaints received in regards to internal and external servicesOffering a high level of customer service at all timesCovering phones out of hours over weekends and also bank holidaysMeon Valley Travel Out Of Hours Business Travel Consultant September 2010 – February 2011Out of Hours - Home Working Answering phone calls from Business clients & looking after them from start to finish.Working on Amadeus, Galileo and sabreProactively maintaining relationships with Business & VIP clientsBeing the first point of contact for your clientsResponding promptly and appropriately to any enquiries or complaints received in regards to internal and external servicesOffering a high level of customer service at all timesCovering phones out of hours over weekends and also bank holidaysFCM Travel SolutionOut Of Hours Business Travel Consultant June 2010 – September 2010Answering phone calls from Business clients & looking after them from start to finish.Working on Amadeus, Galileo and sabreProactively maintaining relationships with Business & VIP clientsBeing the first point of contact for your clientsResponding promptly and appropriately to any enquiries or complaints received in regards to internal and external servicesOffering a high level of customer service at all timesCovering phones out of hours over weekends and also bank holidays

Providing a professional first point of contact to facilitate the resolution of any enquiries relating to medical repatriation, emergency travel and Out of Hours Business Travel.Making informed decisions regarding bookings within the limitations of the delegate authority levelsPlaying a pivotal role in the consistent achievement of both individual and team objectives and KPIs Responding promptly and appropriately to any enquiries or complaints received in regards to internal and external servicesUtilising GDS reservations systems to arrange travel and accommodation for patients/clients with full accountability for the quality control of all bookings as well as issuing tickets to clients Maintaining accurate and up to date information regarding bookings, reference books and available servicesDemonstrating an excellent working knowledge of company policy and the rules and instructions of service providers Arranging the transportation of patients from their location to the airport of departure and subsequently to their home address or hospital as appropriate