Job Profile • Assist the Head of Risk, India with risk and compliance regulations, business continuity documents and etc.• Support the General Manager, India with some of the outstanding projects within the new branch. • Promote and Implement Kaizen/Process Improvement within the new branch. Responsibilities• Assisted in developing Branch Compliance strategy, framework, risk policies & tools within Indian branch that is in line with local regulatory and NAB Group Risk standards / Risk capability• Worked closely with the Head of Risk in preparation of Business Continuity Management and Business Continuity Plan.• Assisted in Identifying and establishing Risk profiles for the Mumbai branch and setting up appropriate controls in place• Assisted in maintaining clear accountability for risk roles between Business Units and the Risk Management function• Conduct Supplier Due Diligence and understand if the activity is outsourcing. • Implement best practice ongoing operation for key initiatives such as Obligation registers, Monitoring programs, Risk Change, Outsourcing policy and Privacy policy• Assisted the General Manager in identifying some of the outstanding projects and working with the Business Unit Manager to understand the tasks involved and finalise the deadline.

Job Profile • Responsible for overall process improvement, leading & executing Projects, encouraging employees to be innovative and application of six sigma methodologies within our business unit. • Leading and Mentoring 4 divisions to help them become more efficient and eliminate waste through some of the Kaizen & Six Sigma methodologies. Responsibilities• Led multiple cross functional/ departmental projects and initiatives by utilizing Six Sigma tools & project management methodologies• Built, managed and executed a project to implement a tool across 9 business units affecting 7000 employees with an entire project plan (initiation, planning, executing, controlling & closing).• Created Knowledge Management strategies to minimise the knowledge gaps from our offshore & onshore partners. • Managed a project to reduce the knowledge gap by assessing various tools and implementing one of them across all our offshore partners. • Worked with Accenture for the implementation of SAP within NAB for procurement• Led a project to rebrand six sigma, process improvement and innovation into Kaizen@NAB. • Launched Kazien@NAB across 280 employees through planning and executing road shows, inviting a variety of guest speakers and encouraging everyone to sign up for a Kaizen Commitment• Examining and re-engineering operational procedures and develop new strategies• Document process flowcharts, gather and evaluate data on the processes• Worked with our Risk Managers and internal audit team to minimize our risk portfolio by ensuring our process are documented and process maps are mapped out for all processes. • Initiated and executed a project to introduce Kaizen Time, i.e. the entire business unit focuses on Kaizen/ continuous improvement for 2 hours once a month. • Ensured that our business unit achieves Process Maturity Level 3 (Toyota Methodology of Process Excellence)

Job Profile • Responsible for managing the workflow of calls for more than 200 employees through building and monitoring campaigns. • Work and Coordinate with internal and external stakeholders to create better marketing campaigns (e.g. BU Managers, CRM team, Portfolio & Project Managers, Campaign managers and IVR & Voice Asset team)• Lead and execute projects within the business. • Examining and re-engineering operational procedures and develop new strategiesResponsibilities• Managed the Customer Retention Auto-dialler (Genesys) to improve productivity and efficiencies within the contact centre• Led a project to migrate our dialler systems onto the new Next Gen Systems. • Successfully executed a project to revamp our dialling strategies from country wide to state wide• Initiated and executed another project to minimise banker call handling time by changing the way some of our systems were built. This resulted in saving the business more than 300 minutes per day. • Created technical strategies with CRM team, IVR on how to execute some of the calling strategies.• Identified savings/improvement opportunities and solved challenging technical, process-flow and resource-limitation problems

Job Profile • Establish a presence in Australia for them, by starting up MI Overseas P/L to operate as business• Applying project management and process improvement methodologies to start up a company from scratch, including acquiring licences, hiring employees, setting up the basic infrastructure i.e. head office, build a warehouse and establish a local logistics teamResponsibilities• Went through the Project Life Cycle – Initiation, Planning, Executing, Controlling and Closing.• As a Project Manager had to ensure the project was adhering to the project plan• Was responsible to ensure that construction company built the warehouse within budget • Prepare and submit budget estimates and manage the budgets accordingly• Located potential business deals by contacting potential partners; discovering and exploring opportunities.• Closed new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.• Initiated more strategic negotiations with larger retailers such as Bunning’s, Coles and the Reject Shop to broaden market penetration & presence.