Sid Gupta Email & Phone Number

Mumbai Area, India

• Job Profile
• Assist the Head of Risk, India with risk and compliance regulations, business continuity documents and etc.
• Support the General Manager, India with some of the outstanding projects within the new branch.
• Promote and Implement Kaizen/Process Improvement within the new branch. Responsibilities
• Assisted in developing Branch Compliance strategy, framework, risk policies & tools within Indian branch that is in line with local regulatory and NAB Group Risk standards / Risk capability
• Worked closely with the Head of Risk in preparation of Business Continuity Management and Business Continuity Plan.

Melbourne, Australia

• Job Profile
• Responsible for overall process improvement, leading & executing Projects, encouraging employees to be innovative and application of six sigma methodologies within our business unit.
• Leading and Mentoring 4 divisions to help them become more efficient and eliminate waste through some of the Kaizen & Six Sigma methodologies. Responsibilities
• Led multiple cross functional/ departmental projects and initiatives by utilizing Six Sigma tools & project management methodologies
• Built, managed and executed a project to implement a tool across 9 business units affecting 7000 employees with an entire project plan (initiation, planning, executing, controlling & closing).
• Created Knowledge Management strategies to minimise the knowledge gaps from our offshore & onshore partners.

Melbourne, Australia

• Job Profile
• Responsible for managing the workflow of calls for more than 200 employees through building and monitoring campaigns.
• Work and Coordinate with internal and external stakeholders to create better marketing campaigns (e.g. BU Managers, CRM team, Portfolio & Project Managers, Campaign managers and IVR & Voice Asset team)
• Lead and execute projects within the business.
• Examining and re-engineering operational procedures and develop new strategiesResponsibilities
• Managed the Customer Retention Auto-dialler (Genesys) to improve productivity and efficiencies within the contact centre

Melbourne, Australia

• Job Profile
• Establish a presence in Australia for them, by starting up MI Overseas P/L to operate as business
• Applying project management and process improvement methodologies to start up a company from scratch, including acquiring licences, hiring employees, setting up the basic infrastructure i.e. head office, build a.
• Went through the Project Life Cycle – Initiation, Planning, Executing, Controlling and Closing.
• As a Project Manager had to ensure the project was adhering to the project plan
• Was responsible to ensure that construction company built the warehouse within budget

Master, Business Information Systems

Graduate In Master, Business Information Systems

Bachelor Of Commerce, Accounting And Business/Management

Year 12, Commerce