Assisted in the installation and configuration of network infrastructure, including routers, switches, and firewalls.Provided technical support for network-related issues, ensuring minimal downtime and quick resolution.Monitored network performance and security using tools like Wireshark and Nagios, identifying and addressing potential vulnerabilities.Collaborated with senior network engineers to design and implement network upgrades, improving overall system efficiency.Managed user accounts and permissions in Active Directory, ensuring appropriate access controls.

Supported IT infrastructure, including hardware and software maintenance.Managed and configured network devices (e.g., routers, switches).Administered and supported Office 365 environment.Troubleshot and resolved networking issues (e.g., connectivity, DNS, VPN).Provided remote support and maintained documentation of IT processes.