U.S. Department of Defense, Defense Health Agency, Uniform Business Office, Walter Reed National Military Medical Center Revenue Cycle Assessment, July 2020 to PresentU.S. Department of Defense, Defense Health Agency, Uniform Business Office, Programmatic Support, November 2019 to Present.U.S. Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Network Management (NM), Special Projects, Workforce Development (WFD), April 2021 to Present

Specialized in non-traditional, creative marketing campaigns that brought new products and services to potential consumers.  Scheduling, staffing and training for guerilla marketing events in large markets ensuring maximum interaction with potential customers.  Directly responsible for eliciting, developing, defining and delivering customer requirements.  Designed sophisticated tracking mechanism to provide analytics and improved insight into the overall success of the marketing campaign.  Responsible for ensuring project marketing budget execution and transparency.

Provide expert level consumer engagement and act as subject knowledge matter expert at trade shows and events in the automotive industry.  Represent various automotive products to potential consumers.  Responsible for consumer touch points and increased sales in target markets.  Client and consumer facing marketing and sales aimed at fulfilling national growth projections.  Create and share competitive comparison of products to showcase among dealers, consumers and clients.  Provide informative product-based narrative and responses to customer questions to help drive interest and encourage customer interaction at regional and national events.

Performed services for large-scale concerts and events, ensuring equipment met specifications and performed to highly rigorous standards.

Facility and business assessor focused on improving and ensuring a standardized customer experience across geographically disparate locations with independent ownership requirements.  Evaluate and audit facilities to ensure compliance with rigorous corporate standards.  Create and present reports of findings informing corporate of any failure to meet standard(s) and generate proposed plans of action.  Provide transparent reports of findings on behalf of corporate, enforcing their standards of excellence, and issuing corrective action plans for resolution.  Communicate results of business practice and facility evaluations to key stakeholders including ownership, executives and managers, improving business results and ultimately consumer retention.

Processing of various financial transactions for publicly traded automotive marketing company.  Responsible for processing incoming contracts, accounts payable, expense accounts, invoicing, budgets and P & L statements.  Led team in transition from traditional paperwork document retention system to current digital storage system (Concur).  Designed and conducted company-wide training program to transition staff from antiquated accounting system for expenses and invoicing to digital interface.  Provided outstanding customer support to internal and external stakeholders.

Managed a family owned, nationally renowned antique mall that caters to exclusive clientele ensuring company sales, growth and profitably.  Built marketing campaigns to retain and build customer base, including in-store promotions, direct mailing, partnerships with blogs, search engine optimization and social media.  Responsible for inventory management, point of sale, customer service, data entry, employee training, merchandise pricing, payroll and retail sales.