Sid Mahmood Email & Phone Number

New York, New York, United States

Greater New York City Area

• Oversaw and manage the successful launch of AAA Northeast newest fleet location in New York City.• Manage, train and develop a team of technicians and a supervisor in their new roles.• Strategize and implemented new processes for overall efficiency and productivity.• Analyzed data and various reporting showing overall performance from a location and technician performance standpoint.• Conduct weekly forecasting based off of historical data to determine operational requirements.

Greater New York City Area

• Manage and maintain relationship with client, BMW’s subsidiary ReachNow.• Train, develop and manage a team of two coordinators and approximately thirty technicians.• Reconcile reporting for New York, Seattle and Portland Ops showing daily/weekly/monthly progress.• Responsible for handling claims, accidents and incidents for the company.• Ensure compliance for overall safety for employees as well as damage reporting for ReachNow• Utilize app technology to oversee multiple locations for overall efficiency

Jfk Airport

• Responsible for overall operation of all three brands (Avis/Budget/Payless) at JFK airport during shift.• Manage and utilized three locations and a fleet of over 1,000 cars totaling $65 million dollars in assets and contributed to a market share increase of 8% for ABG at JFK Airport.• Contributed to cost reduction by monitoring work groups and improving behaviors that led to controllable expenses.• Held interviews for new positions and assisted with the hiring process of those candidates• Responsible for training, coaching and development of new and existing employees to drive sales goals and customer service and set the expectation for the various roles and responsibilities. • Adhered to all policies and risk procedures and held monthly meetings with employees regarding these procedures and consequences that can be met if they weren’t followed.

Whitestone, New York

• Performed monthly audits to ensure proper Branch operations. This included auditing multiple rental contracts generated branch locations to make sure proper underwriting guidelines were being executed. • Prepared weekly financial reports for branch/area managers, controller and our regional vice president consisting of write offs and adjustments that showed the impact per branch and area and ways to reduce cost and expenses.• Prepared and authorized refund vouchers for multiple vendors.• Performed monthly visits to 12 rental branch locations and held meetings with Branch managers and Assistant Branch managers to discuss month to month and year to year gains and losses and solutions to reduce cost and expenses.• Analyzed a variety of rental reports and reported and discrepancies and any unethical activities directly to the regional controller• Prepared monthly accrual and adjusting entries for monthly rental branch locations costs and expenses

Flushing, New York

• Organized and implemented operations according to volume of reservations needed for local and various corporate accounts.• Communicate with customers, corporate accounts and local accounts to determine wants of needs to improve our business and maintained and exceeded our monthly Enterprise Service Quality Index (ESQi).• Helped contribute to a 3-month ESQi score of 90% for the months of June, July and August.• Contributed to rental locations fleet growth by securing new accounts and maintaining existing accounts.• Top 10 seller out of 120 in the airport market during the best of the best program and JFK Airport. • Gained knowledge on Branch Operations through various reports showing month to month and year to year gains and losses. • Understood the importance of growth and how it positively impacted our business and reduced cost and expense

Jfk Airport

• Prepared monthly spreadsheets for branch managers and assistant managers displaying employee performances.• Resolved multiple issues from customers, insurance companies, corporate accounts and local branches.• Provided customers with general questions that included billing, credit issues, and rate quotes.