Sid Mallick Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

 Total Team Size- 10 Managed HCL Tech multiple external Customers Print environment. Working as SPOC/SME/ Senior Architect roles to handle all the priority issues which includes Incident/Change/Problem management. CMDB Integration/ SNOW Printer request form modifications. New Print application proposal License management Life cycle management Project migration activities Project design activity with Global Solution Architect. Experience on Agile way of working Hands on experience and architectural designing/ Network setup for Print applications such as -LRS- VPSX, Kofax(Nuance)- Equitrac, Safecom, Cirrato etc. Mobile Printing Print Policy setup Affiliated Printing feature setup through LRS-VPSX Consumables management with Printer manufacturers vendors for External Customers. Team Management Experience on handling escalations, working closely management (Project / Service Delivery Managers) to keep stabilize the print environment. Working with internal teams for application packaging/ and other deployment activities. Server migration (including SQL /Reporting and auditing tool application servers- Innovate Audit/ Equitarc /CAS) Hands on experience on HP, Xerox and Ricoh Manufactures Models MFP(Multi-Functional Printers).

Bengaluru, Karnataka, India

Total Team Size- 5Managed Wipro 2 EXTERNAL CUSTOMERS –EXPERTISE ON HP, Ricoh and Kyocera Printers related issues. Handling Team Management, and escalations.Expertise on Printers Applications, Fleet management, Experience on LRS- VPSX, Cirrato, Nuance(Kofax) - Safecom, Equitrac and HP-WebJet Admin.INTERNAL AUDITORCLIENT NAME: HCOB BANKTop Skills:AuditingInternal AuditsProcess ImprovementPerforming the full audit cycle including risk management and control management over operation's effectiveness, financial reliability and compliance with all applicable directives and regulations for one of the Germany bank. Determining internal audit scope and developing annual plans, Audit Calendar, IT Audit Universe for all the supported Applications, Audit Program IT Applications Support plan. Quarterly Audit findings reports.

Bangalore,India

Total Team Size- 14From 02-09-2019 to 21-05-2021Managed HCL’S 5 EXTERNAL CUSTOMERS -EXPERTISE ON HP, Ricoh and Kyocera Printers related issues. Handling Team Management, Shift allocations, Fleet Management, Service Delivery, Migration activities, POC (testing’s), Vendor Management, Client Handling and escalations. Expertise on Printers Applications, Fleet management, Experience on LRS- VPSX, Cirrato, Nuance(Kofax) - Safecom, Equitrac and HP-WebJet Admin.

Bangalore

Managing entire CGI Northern and Southern Europe –Xerox MFP’s(Internal)- 1000 + PrintersTotal Team Size- 15Handling Client-. Expertise on Printer applications and Managing (approx.-600 +) Printers for entire CGI Europe Location (Such as: UK, Netherlands, Finland, France, Portugal, Morocco, Spain, Germany, Denmark, Sweden, Estonia, Poland and Norway) Having good experience/and knowledge on Xerox and HP printers. Also handled CGI Admin accounts creation, renewal, delegating tasks, Coordinating supplies and hardware issues with Vendors, weekly Service Delivery Operation meetings and Team management. Also, working on DOMAIN CONTROLLERS, WIFI ISSUES, ACTIVE DIRECTORY SERVICES AND TMG SERVICES.Handling Client Application’s Licenses expiration and renewed. Daily ticket handling of updated applications, Monthly and quarterly creating reports, based on their updated and changes in applications. Based on Customer requirement purchasing licenses. Software distribution and deploying Applications, Operating system, Patch management. Expertise in working on Oracle Service Centre Worked on Microsoft System Centre Configuration Manager for deploying application and Operation System. Antivirus Monitoring in MacAfee EPO Console. Ensure compliance with software licensing for associated applications. Insure and maintain integrity to include virus protection and network security. Monitor the implementation of all IT Security Systems.

Bangalore India

Bangalore

Bangalore

Handled Corporate Customers calls and solve their hardware and Operating System issues. Solve their issues within a particular period. Initialize their problems and save in official tool. Monitor and take remote the system.

Administrate the network/ hardware issues having more than 800 users. Manages network operations to include troubleshooting connectivity problems; installing & maintaining routers, firewalls and switches; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software. Set up VLANs and configured ISL trunk on Fast-Ethernet channel between switches. Provided WAN/LAN/VLAN.

Bachelor Of Commerce (B.Com.), Accounting And Finance

Education record