Results producing Director/Operations Management career spanning 20+ years demonstrating year over year improvements in Customer Service, Quality, Process & Procedure and Implementation functions. Strong and decisive operations leader with excellent analytical, organizational, team building and planning skills. Able to guide and lead highly skilled, cross functional teams comprised of technical staff, end users, customers, suppliers and technology vendors in the design, development and launch of leading edge solutions and processes. Sound Operations/Program Management/Project Management skills: cost management, ordering, pricing, scheduling, contract compliance, vendor relations, inventory, coordinating subcontractors, negotiatingComplete skills with financial controls: budget administrations, financial analysis, forecasts, projections, P&L’sExpertise in customer service: satisfying client needs, implementing quality improvement objectives, promoting business image, and building customer loyaltyAccomplished problem solving skills: troubleshooting, problem identification & resolution, devising creative solutionsStrong skills in staff development: recruiting, hiring, training, supervising, evaluating, motivating, team building, labor relationsKeen analytical skills: analyzing work flow, records management, evaluating tasks, critical thinking, work breakdown structures