Sid Pradhan Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

The ServiceNow NextGen Professionals Reskill Program is a 10-week intensive training program that provides a deep dive into ServiceNow's core functionalities. Participants will benefit from instructor-led sessions, self-paced learning modules, and hands-on exercises to master:IT Service Management (ITSM) fundamentalsServiceNow platform basicsService Portal developmentScripting techniquesITSM implementation best practices

Brampton, Ontario, Canada

- Ran multiple IT security awareness campaign on-campus, updating students / staff / faculty on Phishing emails- Solved escalated tickets from Tier 1 support teams- Monitored entire Sheridan network infrastructure updated or escalated issues to the Network Teams- Worked over night every month as a point of escalation

Brampton, Ontario, Canada

- Provide face to face technical support to students, staff and faculty for laptops, desktops, projectors, printers, etc.- Accurately used PeopleSoft CRM ticketing system and manage the call logs- Experience in troubleshooting MAC OS and boot camping Windows on MAC- Image and deploy Windows and Linux OS using Norton Ghost on laptops and production workstations - Troubleshoot classroom podium computers and projectors- Inventory management- Install software applications on client laptops- Troubleshoot advance Windows OS issues and fix infected or malicious machine

Brampton On

IT Analyst Feb 2016 – Feb 2018IT Weapons Inc., Brampton, ON• Manage and maintain Multi-Tier infrastructure, provide Technical support to clients.• Provided highest level of Customer service and resolved their issues in a timely manner• Indulge in Infrastructure related reports and creating them for our clients • Worked over night in the Network Operations Center environment, monitored alerts and notified the clients • Created user accounts and mailbox in Active directory and Exchange server • Patched the servers quarterly using Lab Tech software • Created Monthly Server Health Check Reports and provide recommendations• Efficiently used Connect Wise ticketing system to update tickets and enter time entries• Setup new computers and configured VoIP phones for the new employees • Monitored Network traffic using PRTG monitoring software• Used Barracuda software to monitor SPAM emails • Experienced managing mobile devices using MDM i.e. iPhone, Samsung and Blackberry • Called vendors and ISP to replace devices and WAN monitoring • Root cause analysis of issues which needed high level expertise or escalated to other teams • Set up new network printers in the client infrastructure and managed them using PaperCut software• Gained valuable experience with various enterprise technologies - Citrix Xendesktop 7, Citrix Director, Provisioning services- Remote Desktop services, VMware vSphere, Hyper – V, Citrix Xen Center, - Active Directory, MS Exchange Server, File server, Print server, Storage area network• Experience working with VMware vSphere 6 production environment • Deployed Windows 10,7 using Microsoft Deployment Toolkit and WDS

5225 Orbitor Drive Mississauga On Canada

• Provided level 2 support to 400 users and network infrastructure in a team of 4• Resolved tickets from helpdesk by diagnosing and providing a solution for the issue depending on my level or escalated it to the level 3 support• Set up new VoIP phones and configured them on different VLAN on the network• Created different VLANs on the switch and maintained them regularly • Installed and configured windows sever 2008 on a new HP ProLiant server for test purposes