Telecommunication, Fibre optic Broadband network engineer specialist

Home Tech Expert. Providing technical Knowledge, setup and support for both British Telecom (BT) and EE mobile store. Fault finding, evaluation an offering solution to the clients’ needs and requirements.

Over four Years Banking Experience FOS Level 3 Case Manager Mandated Underwriter Mortgage and Secured Loans Complaint Manager ExperienceData gathering and investigation skillManaged and supervised teams of up to 15 staff at a timeQuality Checking and Team leader experienceProvided Staff Training, and Coaching for up to 15 staff members at a timePlanned, Organised and arranged staffing hours, shifts, and time sheets.Organised and implemented new training methods and procedures.Studied Aerospace Technology Engineering at Coventry UniversityAn understanding of technical and engineering terminologyExcellent IT Skills obtained whilst working and studying from college through to University – Microsoft Word, Excel (used Excel package to design specialist company database with command functions and have a good understanding of v-lookup and pivot table tools), Access, Power Point along with more specialist packages such as Catia, Matlab, & AutoCAD.Specialist Banking software Skills:- CBS, Caesar, CMS, Gateway, World-Check and Lotus NotesExperience completing KYC (Know Your Customer) and AML (Anti-Money Laundering) Checks on different projects Trained to take ECP (electronic card payments) over the phoneUsed KPI (Key performance indicator ) and other software (AHT, Actual handling time) to monitor, advise, and coach on call quality.Monitored and advised areas of improvements on procedures used by all call handlers on site. Feedback on procedures and areas of improvements.2013/2014 NCFE Level two qualifications on Customer Service Knowledge, Understanding the Organisation, Prepare to deliver excellent Customer Service, and Communication in the Customer Service Role2013/2014 NCFE Level two qualifications Understanding Stewarding At Spectator Events2013/2014 NCFE Level one Employability skillsGood attention to detail, and interpersonal skills

Commercial Business Manager, Working between different departments, clients and third party to provide assistance, guidance and final resolutions. Completed investigation to provide solutions and findings.Investigated and completed reports for both finding and non-findings of AML and KYC checks. Completed GDPR request.

large remediation and forecasting project

Investigating, discussing and providing a final response to customer complaint on multiple brands and calculating redress if required. Completing resolution and amendments to accounts. Applying system adjustments and recalculation of deprived of money. Authorising arrangements and final decisions. Using banking system to investigate complaints, arrears and set up holds and plans on accounts. Reviewing Fees and charges and arrangements applied to Mortgage accounts. Mediation between different departments, customers and third party to provide resolution for all parties involved and providing a final outcome.

Managing Level 3 Response, investigating PPI complaints and responding to the FOS directly. Using internal and external system to investigate customer accounts, documents, claims and complaints. Giving the final decision and response for the bank.

Underwriting mortgage application and completing necessary KYC and AML checks, credit history, and calculating affordability. Investigating application, updating banking system and decision making. Contacting brokers, solicitors and customers to discuss mortgage application. Providing final decision on the mortgage application and maximum borrowing.

Managing and advising customer complaints and accounts. Entering and applying information onto banking systems.