Sid Robitaille Email & Phone Number

Carrollton, Texas

Dallas/Fort Worth Area

Responsible for managing employee schedules and upholding staffing minimums for all shifts. Lead a team of alarm agents, go over customer serrvice evaluations and assist them with resolving any performance related issues they are experiencing. Process a high volume of inbound calls from both customers and alarm dealers; assisting both with resolving a wide variety of issues in their accounts. Dispatch emergency response agencies, such as fire department, police department and paramedics when appropriate. Adhere to strict procedure notes with each account, while upholding a high level of professionalism and documenting all details of each incident handled. Manage traffic by delegating different assigments to employees and exceed service goals by achieving top response times on all alarms and inbound calls. Entrusted to assist with the training of new employees and assist with the creation of new accounts for alarm dealers.

Milford, New Hampshire

Primary responsibility was to prepare work orders and estimates for automotive services at the customer’s request; while assisting them with any questions or issues they were experiencing. Demonstrated and sold products and warranties to customers, while being held responsible for reaching a daily sales quota. Operated the point of sales system and was also responsible for the end of day accounting. Unloaded daily shipments of inventory and was in charge of general store upkeep.

Swanzey, New Hampshire

Prepared customers orders, baked all bread products and assisted with all the morning preparation. Operated the point of sales system, prepared nightly deposits, took telephone orders and trained employees. Also responsible for explaining promotions and rewards system to all customers; as well as up selling additional products on a merit based system.

Nashua, New Hampshire

Built the client database from the ground up, developed and maintained the leads list and also designed the email template that would be sent to all leads. Managed and maintained online marketing campaign, while building on client database and further expanding on the lead list. Also responsible for entering all invoices into Quick Books, organizing the office’s filing system and general office upkeep.

Milford, New Hampshire

Primary responsibility was to prepare work orders and estimates for automotive services at the customer’s request; while assisting them with any questions or issues they were experiencing. Demonstrated and sold products and warranties to customers, while being held responsible for reaching a daily sales quota. Operated the point of sales system and was also responsible for the end of day accounting. Unloaded daily shipments of inventory and was in charge of general store upkeep.

Bachelor Of Science (B.S.), Business Management

General Studies, Business/Managerial Economics