•Provides value added financial expertise on risk to plan and propose corrective actions in a proactive manner •Ensures complete, accurate and timely reporting of Key Performance Indicators (KPI) •Ensures consistent communication flow between Finance, procurement and Access Network teams •Prepares monthly reporting packages, including commentary of financial results and identifying any unusual trends •Provides analytics and insight into drivers, variances and opportunities •Creates process documents and process improvement plans •Acts as point of contact for finance, procurement, and other finance teams •Proactively identify value added reporting and insightful analysis as well as areas of focus for risks and opportunities

•Manage reports on project schedules, flag risks to appropriate stakeholders and engaged with them for speedy resolution•Department prime (POC) for all escalations for Greenfield (New Home construction) & Brownfield service expansion projects across Ontario for GPON services•Coordinate and track projects activities in RPATS and follow-up with task owners on missing/errant project data•Streamline existing processes by identifying process improvement opportunities and implement change requirements, as part of a structured change control process•Liaise with System Planners, Construction technicians, Cross-functional teams & Third-party vendors to deliver on committed strategic initiative objectives and budget•Facilitate milestone meetings related to 30/60/90days forecast trends driving customer satisfaction

•Provided technical project leadership to the teams, driving closure of technical issues by collaborating with cross-functional teams•Supervised project implementations and facilitated the project / cross functional teams to implement solutions, and resource estimation & allocation•Collaborated with Sales Engineering to capture customer requirements to support non-standard requests and develop a strategy for individual accounts and act as primary point of contact•Accelerated customer adoption by leading the development of implementation strategy as per SLA•Prioritized premium accounts/prospects for short and long-term pursuit to achieve assigned sales objectives•Prepared status reports, updated workflows & processes and conducted reviews•Analyzed economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards•Prepared efficient and actionable work plans - Statement of work (SOW) & Method of procedure (MOP)•Supported OPEX/CAPEX saving initiatives with an objective that Colt and Functional Level Budget targets are met ensuring KPI conformance>98%•Led continual service improvement (CSI) global initiatives - focusing on Cost Reduction, Automation, Revenue Enhancement, Quality of Service Improvement•Conducted Fishbone analysis for most frequent errors basis quality audits and collaborated with stakeholders to streamline processes to achieve a state of Zero Error•Actively involved in Engineering project initiatives of expansion & optimization - performing recovery and migration projects, coordinating with Network Carriers across the globe•Supported Business Continuity Planning (BCP) implementation / review and simulation tests conducted for all service delivery processes•Facilitated change management activities with cross-functional team members and stakeholders and ensured adoption of the enterprise change management process and policies

•Planning of Transmission Network for Colt Ethernet and providing clear work instructions for the downstream delivery teams for planning and execution of solution. •Possesses excellent understanding and practical hands-on experience of planning/configuration of services over Ethernet / DWDM / OTN / MSP / M-MSP / Next Generation Packet Network Technologies•Performed complex solution related deliveries like Ethernet VPN / Bespoke and Solution design skills of Ethernet Packet & Optical network

Service Delivery and International Network Control Centre (INCC)•Enhancement of customer experience and same to monitored through Customer satisfaction - TSAT score, should equal or higher than 7.5 for Service Delivery and Net Promoter Scores showing upward trend•To support all reporting tasks for IN INT (INCC) team on regular basis•Supporting Colt Service Delivery OPEX/CAPEX saving initiatives with an objective that Colt and Functional Level Budget Challenge/Targets are met•Offshoring Task: To ensure that offshoring of Co-Op tasks is done on time with zero error in 2016. This involves planning, recruitment, on-site & remote training's, documentation, transitions, post-handover support•Delivering defined trainings to new joiners & other team members. Attending team meetings and discuss the issues / updates related to COOP / INCC Support and driving improvements•Business Continuity Planning implementation / review and simulation tests conducted for all processes in Co-op & INCC•Ensure monthly MRR targets are met for all countries and customer projects are delivered ‘On-Time’ and with ‘Zero-Error•Strengthening and driving existing Quality Control mechanism within INCC team, with an objective to achieve a state of Zero Error / Zero Installation Failures, root cause of which lies with India team as per agreed targets. “New Installs Failure” errors should be Zero and also FMEA continue to be implemented•To drive improvements on quality within INCC Team (by owning NIF report) with an objective to achieve zero error•Supporting Global Initiatives / Programs / Migration Projects like Bespoke EPN solutions, Modular MSP, KVH Integration and supporting New Deals & capacity optimization projects, Net care Migrations.•To drive continuous improvement in Co-op / INCC India, focusing on Cost Reduction, Automation, Revenue Enhancement, QoS Improvement- Process, and Lead-time

Service Delivery & International Network Control Centre•In addition to the responsibilities executed in my previous role, I was responsible for International Network Control Centre and International engineering projects like network expansions, introduction of new technologies, network optimization•Ensuring conformance with the KPI's and solving escalations during the service delivery life-cycle•Preparing regular reports, updating workflows & processes and conducting reviews and reconciliation of data•Performing recovery and migration projects (re-planning & re-routing) of the customer circuits, installations of CPE’s at customer end, coordinating with Network Carriers over the globe for the customer service delivery•Managing internal cross-training of team members•Subject Matter Expert - Bandwidth Service Delivery, Leading project management off-shoring of tasks from Europe to India, Continual Service Improvement (CSI) initiatives, conceptualizing service delivery provisioning processes to optimize the resource & capacity utilization, Network Testing, Network Operations, Technical Support

•Designing network layouts, planning & implementation of Carrier Ethernet Services like P2P, Hub & Spoke and EPN services over fiber and SDH/DWDM Links (Bandwidth ranging from 2Mbps to 100Gbps) between different nodes in COLT network ensuring no SPOF & managing different range of telecom network equipments remotely for configuration changes, maintenance and troubleshooting network problems and conflicts•Sound proficiency on technologies like SDH, Ethernet over SDH(EoSDH), DWDM and MMSP(Modular-MSP) as well as good hands-on experience on different telecom vendor equipments such as Nortel, ECI, Tejas, Marconi, Ciena, Alcatel Lucent, Overture, Accedian, ADVA, NSN & Infinera•Actively involved in engineering tasks such as network expansion and new network Cut-In•Performing recovery and migration projects (re-planning & re-routing) of the customer circuits•Subject Matter Expert - Bandwidth Service Delivery, Leading project management off-shoring of tasks from Europe to India, Continual Service Improvement (CSI) initiatives, conceptualizing service delivery provisioning processes to optimize the resource & capacity utilization

Orchestrated business critical projects that majorly included collaborating with the different carriers and negotiating with them for the best, optimized routes for premium customer services. •Remodeled network alignment & planning of the installed circuits from one Local exchange carrier to another leading to 20% better use of network resources•Removed unused services in the SPRINT network to release the bandwidth to free network capacity•Collaborated with the exchange carriers for migrations, installations, cancellations and decommissioning of the services•Analyzed existing procedures and identified improvements leading to positive impact on productivity & quality

Projects Supported:•Proactive restoration of the 9x10Gbps TDM and IP traffic on the TIISC (Tata Indicom International Submarine Cable) during repair activity due to shunt fault•Reconciliation of Intercity Media (National Long Distance) for 486 Platinum customer circuits for key service attributes•Centralized Network Management System (CNMS) Project/OSS/BSS for the complete Tata Communications network databaseAdditional Responsibilities -•Ensured that all change requests are carried out to comply with Service Level Agreements (SLA), and that all processes and procedures are being correctly followed.•Maintenance of International and National Long Distance network to troubleshoot the problems faced by the customers for the IPLC, Ethernet & NPLC link and handling escalations•Coordinated with International Carriers i.e. Level3, AT&T ,Verizon, C&W, BT, COLT, FT, NTL, Fiber net, Telstra, Telecom Italia, SingTel etc. to meet various requirements & diagnose the fault occurring in the network•Coordinated with various Cable Stations like SMW3, SMW4, TIC, SAFE, APCN, etc. at the time submarine cable catastrophic failure for early restoration of links