Sidath Dharmapala Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Technical Leadership & Solutions Development:•Designed & implemented business solutions, optimizing Order-to-cash processes.•Led multiple projects, ensuring timely delivery within budget & scope.•Administered & governed NetSuite ERP, ensuring system integrity.•Ensured cybersecurity compliance.•Managed web development projects, improving user experience.•Developed BI tools & data models, driving insights.•Created interactive Power BI dashboards.Systems & Platform Administration:•Migrated SharePoint server to the cloud, managed infrastructure & access.•Administered Monday.com & Smart Freight, updating boards & freight data.•Decommissioned & migrated servers, ensuring continuity.•Provided IT support & training across Australian offices.Digital Content & Marketing:•Led brand strategy workshops, developing product hierarchies & categories.•Managed social media platforms & YouTube content integration.•Handled Google Marketing Platform, SEO strategies, & reporting.•Captured & edited visual content for marketing & training.•Produced engaging content for social media & exhibitions.•Designed social media campaigns, managed Meta Business Suite.Operational Management & Reporting:•Designed a Power BI engine for daily performance metrics.•Produced detailed Excel reports & maintained exception reporting.•Managed organizational structures & process improvement initiatives.•Conducted requirements analysis & negotiated contracts.•Implemented call recording & telephony systems for quality control.•Managed domain & email configurations, ensuring backups.•Led Warehouse Management System projects & surveys.•Provided IT hardware recommendations & training materials.•Oversaw website updates & user experience improvements.Achievements:•Led high-impact digital projects, boosting operational efficiencies.•Enhanced digital presence with strategic content & marketing.•Developed a smart inventory cycle count app, improving distribution center performance.

Melbourne, Victoria, Australia

•Business Analysis and Process Improvement: Set up, monitored, and managed the Order-to-Cash (OTC) function with monthly KPIs, driving process improvements and standardization to enhance performance and efficiency.•Web Development and E-commerce: Created and launched Shopify stores for online sales channels, integrating premium plugins, secure payment systems, and SEO strategies.•Quick Commerce Implementation: Set up and launched Uber Eats instances and brick-and-mortar stores, optimizing last-mile delivery operations and enhancing customer experience.•Google Marketing Platform Management: Managed Google Tag Management and migrated to GA4, developing SEO strategies and integrating analytics for improved marketing insights.•Revenue and Financial Management: Led the month-end close process, accrual approval, and credit management process, partnering with finance teams to support revenue recognition and billing.•Customs and Import Licensing: Managed customs and import licensing documentation processes, ensuring compliance with regulations and smooth import operations.•Social Media Marketing: Designed and executed social media marketing campaigns, integrating platforms with company websites to enhance brand visibility and engagement.•Point of Sale System Implementation: Implemented POS systems and customer invoicing processes to streamline sales operations and improve transaction efficiency.•Supplier and Customer Contracts: Negotiated wholesale contracts with global suppliers and HORICA customers, managing relationships and ensuring favourable terms.•Shared Services Centre Management: Supported and monitored shared services centre performance metrics, focusing on customer invoicing, credit management, accounts receivable, and dispute resolution.

Melbourne, Victoria, Australia

•Web Development: Developed and maintained websites using WordPress, Shopify, Square Space, WIX, PHP, HTML, and CSS.•Custom Website Development: Delivered tailored website solutions, ensuring seamless user experiences and robust functionality.•SEO Strategies: Implemented SEO strategies to improve website visibility and search engine rankings.•Social Media Integration: Connected websites with social media platforms for enhanced engagement and reach.•Google Marketing Platform: Managed Google Tag Management and migrated to GA4 for advanced analytics and reporting.•Project Management: Supervised daily workflow, assigned project workloads, and monitored deadlines and budgets.•Client Liaison: Liaised with clients to address issues, provide updates, and ensure satisfaction.•Creative Copywriting: Developed well-crafted copy that met client requirements and enhanced marketing efforts.•Branding and Promotional Campaigns: Worked with the brand team to generate new ideas for company branding and promotional campaigns.•Technical Support: Provided 24/7 technical support and monitoring to ensure website stability and performance.

Melbourne, Australia

•Autonomous Implementation and Requirements Gathering: Led the implementation and requirements gathering for the High-Performance Framework, automating reporting and scorecards to enhance team effectiveness and performance.•KPI Development: Gathered business requirements for KPIs, defined metrics, and dimensions to meet business objectives and drive initiatives.•Data Source and Set Analysis: Identified data sources and sets, analyzed relationships, and assessed impacts on QlikView data models.•Data Modeling and Extraction: Performed data modeling, mapping, extraction, normalization, and importation using Telstra reporting engines.•Business Intelligence Reporting: Created and analyzed business intelligence reports and dashboards using QlikView, providing insights to senior management.•QlikView Application Development: Designed and developed QlikView application interfaces, ensuring user-friendly and effective data visualizations.•QlikView Data Models Design: Implemented QlikView data models, optimizing data joins, load techniques, and data transformations for accurate reporting.•Training and Rollout: Developed QlikView training materials and conducted training sessions for business management and field staff.•Process Automation and Enhancement: Automated and enhanced weekly and monthly reporting processes, improving efficiency and accuracy.•QlikView Administration and Support: Provided day-to-day administration, troubleshooting, and support for QlikView client and server-side operations, managing relationships with QlikTech and Prima Consulting.

Melbourne, Australia

As a Sales Operations Analyst - a strong liaison between the Business & IT department is expected. The following duties and responsibilities were executed as scheduled; • Business Intelligence Reporting, Data Analysis.• Updating and maintaining Qlikview production site along with BW data loads.• Communicating with offshore OCIO management and BW Maintenance and Support teams to confirm validations with Server and Publisher components.• Gathering requirements with Business Unit Managers for Sales & Market Analysis Reports derived using IMS HEALTH data and Sales Analyzer tool. • Translated requirements into a configuration workbook to keep documentation.• Communicating Reporting and BI tool updates along with any Adhoc Reports for Finance and other Business stakeholders. Product Hierarchy and Portfolio Reporting Management.• Managing Relationship with IMS Health and other Sales Data providers.As a Salesforce Administrator all the following duties were executed on a daily basis; • Created and maintained users, profiles and roles.• Large Data Imports including Sales data and CRM Contact and Account updates.• Maintained the system data integrity using; reports, de-duplication methods, naming conventions and best practices enforcement.• Supported all open pipelines, Closed/Won/Lost opportunities, Portfolios and territory management. Opportunity and activity analysis and Reports.• Created and managed Marketing campaigns, Lead data collection and contact management.• Designed and maintained management and Sales reports, Dashboards for all Business Units.• Trained new and existing end users on the salesforce.com application• Creating new Objects and Apps and customization of existing ones to accommodate various business requirements and process inefficiencies.• Built all custom training manuals, videos, conducted remote training, one-on-one and class training setting.

Level 18 / 360 Elizabeth Street, Melbourne, Vic 3000

Leading the account management team towards the achievement of agreed service level agreements, whilst promoting ongoing commitment to customer focus and quality work output.Building a cohesive, collaborative and highly engaged team culture that is aligned to the achievement of departmental and organisational strategic goals.Managing resourcing and building key performance and behavioral metrics to promote a balance of productivity and quality output.Actively working with staff to develop capabilities and build individual career plans supported by engagement in the Annual performance review process with all team members.Developing a strategic approach to continuous improvement by reviewing and building efficiencies and cost benefits around systems, processes, and ways of working.Reporting results around quality, productivity and performance metrics.Proactively managing performance and/or disciplinary issues as required.Contributing and managing project initiatives and priorities as set by the Management Team.Account Investigations, FBT Calculations, FBT shortfall calculations, Liability calculations, Compensation calculations, Potential superannuation gains loss calculations, Potential tax saving loss calculations.Complaints Handling- Internal and external customers. Collections activity. Reporting functions – Corporate funding, Administration fees, Switchboard, New Sales and Insurance Enquiries. DIY Lease set ups and enquiries. Novated Lease enquiries and Investigations.

85 Spring Street, Melbourne, Victoria

Australia's largest asset-based finance institution. Esanda Finance is a subsidiary of the ANZ finance portfolio, dealing with mainly equipment and automobile finance. Esanda finance is one of the oldest and most reputed finance company in the country.KEY RESPONSIBILITIES General enquiresAccount InvestigationsRetaining finance expiring customers and referrals to refinance and new Generating pay out figures and Tax invoicesSetting up temporary arrangements and other collection projects.Collections and releasing ASIC charges and encumbrances on financed equipment.I have become competent using AS400 CRM system -ANZ banking group.

Business Information Systems, Business

London A Levels, Computer Technology/Computer Systems Technology

Edexcel International. London Examinations. Gce Ordinary Level