- Trade development- Researching and identifying potential clients and markets to target.- Collaborating with internal teams, such as operations and customer service, to ensure smooth onboarding and satisfaction of clients.- Facilitating new agency onboarding- Developing and implementing strategies to attract new clients and expand the company's customer base.- Conducting market research- Leading and Supervising centralized Documentation Team

-Responsible for driving budgets for all products in Ocean freight for branch-Enhancing the customer experience through a defined customer service structure & operation structure-Owning relationships with the large customers in the geography and insure retention and organic growth through periodic meetings and customer reviews-Supporting commercial in closing new business with multiple products successfully-First point of escalation for product matters about the network and vendors/carriers-Streamlining operational activities that help maximize profits and improve company cost through negotiations with vendors-Delivering operational excellence and optimizing operating costs and productivity with a major focus on adopting automation tools and same would be measured through Ops Quality Dashboard, Adoption Indicator & various other tools/dashboard.-Conducting daily / weekly /monthly meeting with Team Leaders/ members to ensure all operational KPI in terms of OPEX & Invoicing goals are met along with monthly budgets targets.-Leading , developing and implementing strategies for operational excellence for both import and export for the region and ensuring that each team member uses existing dashboards & new tools and region/branch productivity goal is being met.-Consistently making sure to exceed the region’s KPI’s performance, through the use of existing analytics available through company current systems (Monthly/Quarterly/Half Yearly/Annual)-Identifying gaps in operations, and identify standardized processes with Dashboards.

• Leading and taking the responsibility of driving the team for operational excellence and company purposes.• Operational planning• Coordinating with customers, transport parties, CHB parties, BOI officers, etc.• Warehousing and supply chain management• Improving employee experience and retention, while ring-fencing and developing proper paths.• Ensuring subordinates have the right skills and competencies to achieve our purpose. • Ensuring the highest level of engagement with clients to drive the organization towards creating new up-selling opportunities. • Ensuring the highest level of service delivery with zero defects.• Focusing on process improvements to enhance productivity and service delivery, which also leads to cost savings.• Driving innovation to achieve automation• Driving the organization to inculcate the highest level of safety behavior in their mindset.• Ensuring 100% compliance in each activity performs. • Financial management within the cluster including timely invoicing.• Headed a project team for UK’s second-largest supermarket chain including import clearance, warehousing planning, operational planning, resources planning, pick and pack operation planning, and export planning

• Managed global customers by providing logistics solutions and planning.• Made sure to monitor and deliver as per the global SOP.• First point of contact for the global customers and local shippers• Assisted local shippers to plan their shipments and to be compliant with the SOP.• Made sure to release all the bookings and FCR’s through the customer/shipper portal.• Day to day operation coordination• Assisted on accounts receivables.• Followed up and monitored the team on timely system updating and document releasing.• Headed the GSC migration programs.• Continuously worked to improve processes and productivity.• Coordinated and maintained a good relationship with main carriers.• Made sure to maintain operational stability and back-up planning.

-Maintaining good customer relationship-Proactively handling operational requirements and issues with timely solutions to the customer-Communicating with customers, service providers and destination offices.-Handling free hand shipments and globally nominated shipments.-Coordinating bookings of both FCL and LCL shipments-Planning TPP Console Box through HUB consolidation service & coordination -Handling the forwarding part of SCM Nominations -Tracking shipments of both FCL & LCL until goods been released.-FMC Filling for US shipments-Dealing With Various Forwarders & Carriers for Vessel Space Booking & Rate Negotiations.-Based on customer feedback generating upselling opportunities-Involved and responsible for global churn and down trading program.

- Air Freight Shipments Updates- Levis Ocean Shipments Updates-Customer Relationship-Invoicing

Processing, entering and maintaining stock reports, sales reports, etc. from the XONT system and SAP system.Coordinator between Head office, Territory Manager, Sales Representatives, Distributor Manager and Staff with regarding important documents.Coordinating and creating various kinds of documents that are relevant to market growth, market research, market trend, etc.Operating and maintain Sales Representative’s palm devices.

• Handled inbound calls and provided on-time resolutions to the island-wide customers.• Operated and entered data into the PACS system.• After one year received special training at Bharti Airtel Lanka for the roaming process.• Promoted as a Roaming customer care executive in Roaming Hot Line and handled inbound calls from local customers and overseas customers.