Sidath Wickramasinghe Email & Phone Number

Sri Lanka

Sri Lanka

- Trade development- Researching and identifying potential clients and markets to target.- Collaborating with internal teams, such as operations and customer service, to ensure smooth onboarding and satisfaction of clients.- Facilitating new agency onboarding- Developing and implementing strategies to attract new clients and expand the company's customer.

Sri Lanka

-Responsible for driving budgets for all products in Ocean freight for branch-Enhancing the customer experience through a defined customer service structure & operation structure-Owning relationships with the large customers in the geography and insure retention and organic growth through periodic meetings and customer reviews-Supporting commercial in.

Sri Lanka

• Leading and taking the responsibility of driving the team for operational excellence and company purposes.
• Operational planning
• Coordinating with customers, transport parties, CHB parties, BOI officers, etc.
• Warehousing and supply chain management
• Improving employee experience and retention, while ring-fencing and developing proper paths.
• Ensuring subordinates have the right skills and competencies to achieve our purpose.

Sri Lanka

• Managed global customers by providing logistics solutions and planning.
• Made sure to monitor and deliver as per the global SOP.
• First point of contact for the global customers and local shippers
• Assisted local shippers to plan their shipments and to be compliant with the SOP.
• Made sure to release all the bookings and FCR’s through the customer/shipper portal.
• Day to day operation coordination

Colombo

-Maintaining good customer relationship-Proactively handling operational requirements and issues with timely solutions to the customer-Communicating with customers, service providers and destination offices.-Handling free hand shipments and globally nominated shipments.-Coordinating bookings of both FCL and LCL shipments-Planning TPP Console Box through.

Colombo

- Air Freight Shipments Updates- Levis Ocean Shipments Updates-Customer Relationship-Invoicing

Negombo

Processing, entering and maintaining stock reports, sales reports, etc. from the XONT system and SAP system.Coordinator between Head office, Territory Manager, Sales Representatives, Distributor Manager and Staff with regarding important documents.Coordinating and creating various kinds of documents that are relevant to market growth, market research.

Wattala

• Handled inbound calls and provided on-time resolutions to the island-wide customers.
• Operated and entered data into the PACS system.
• After one year received special training at Bharti Airtel Lanka for the roaming process.
• Promoted as a Roaming customer care executive in Roaming Hot Line and handled inbound calls from local customers and overseas customers.

Master Of Business Administration - Mba, Business Administration And Management, General

-Marketing Management -Strategic Human Resource Management -Financial Management and Entrepreneurship -Managing Strategic Change -Research.

Professional Diploma In Shipping Management, Shipping Management

- Introduction to Seaborne Trade - Port Operations and Management - Documentation in Shipping - Maritime Law and Marine Insurance.

Preliminary Certificate In Marketing, Marketing

Activities and Societies: Individual Project of Key Characteristic of Business to Business Organization

Education record

Activities and Societies: Debate Team, Sinhala Literary Union, Scouting, YCS, Student Helping Movement, Cricket Team