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Sidath Wijetunga is listed as Business Process Engineer at BBVA at Vervent, a company with 123 employees, based in Portland, Oregon Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Sidath Wijetunga.
Sidath Wijetunga previously worked as Fraud Analyst at Vervent and Business Process Engineer at Bbva. Sidath Wijetunga holds Bachelor'S Degree, English Literature from Arizona State University.
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I enjoy using data to improve business decisions, and I tend to specialize in fraud and risk. I have supervised agents and acted as a team or project lead in various roles. I am also a proficient technical writer, having written guides and training materials. Some of my most significant projects involve optimizing processes, restructuring teams, coordinating system changes, creating fraud rules, and building metrics to support business decisions.
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A career timeline built from the work history available for this profile.
Portland, Oregon, United States
Test and implement fraud strategiesProvide analytics for stakeholders of fraud policyCreate procedures for metrics and fraud review Train fraud analysts and provide support as SMEMonitor credit card accounts when necessary
Portland, Oregon, United States
Perform end-to-end process mapping while preventing issues from cross-functional dependencies. Specialized in payments processes and fraud & risk.
Portland, Oregon Area
Build and maintain metrics for fraud and risk teams throughout Simple using SQL, Chartio, and Salesforce.Control and track automated processes for Disputes, Deposit Risk, and Onboarding. Optimize processes as needed. Build and maintain the queues for Disputes agents in Salesforce. Build and maintain the queues for Deposit Risk agents and coordinate agents.
Portland, Oregon Area
QA processes and agents for Customer Relations, Deposit Risk, and Disputes. Build metrics and dashboards for fraud and risk teams throughout Simple, using SQL, Chartio, and Salesforce.. Build and maintain queues for Disputes agents in Salesforce.
Portland, Oregon Area
Assist customers with filing disputes, fraud claims, credit report disputes. Assist customers with navigating processes related to identity theft, account takeovers, and fraud claims. Assist with coaching agents as needed.
Fargo, North Dakota Area
Supervise and coordinate credit card and debit card fraud agents to ensure SLA is met. Single-handedly built the tracking system used to monitor agent, team, and department's performance. Coordinated a significant, department-wide system update.Coached agents and prepare performance reports for managers. Worked with analytics to adjust rules as needed for.
Fargo, North Dakota Area
Analyze credit and debit card activity to find fraud trends. Track trends and report findings to leadership to improve fraud rules. Reach out to customers to coordinate closing/replacing accounts and filing claims.
Fargo, North Dakota Area
Processed transactions for customers.Filed CTR and SAR reports. Assisted with investigating offages.
Fargo, North Dakota Area
Assisted customers with managing/opening/closing accounts. Supervised teller line in absence of other managers. Balanced the vault and investigated offages.
Other employees you can reach at vervent.com. View company contacts for 123 employees →
Rafael Lopez Castañeda
Colleague at Vervent
Baja California, Mexico, Mexico
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MH
Malinda Hoffman
Colleague at Vervent
Sioux Falls, South Dakota, United States, United States
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SK
Scott Kelly
Colleague at Vervent
Vancouver, Washington, United States, United States
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SN
Sandeep Ns
Colleague at Vervent
Bengaluru, Karnataka, India, India
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KG
Karla Galeana
Colleague at Vervent
Baja California, Mexico, Mexico
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SV
Shankar Vijayakumar
Colleague at Vervent
Coimbatore, Tamil Nadu, India, India
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JM
Jennifer Mcdonald
Colleague at Vervent
San Diego, California, United States, United States
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PS
Priyanka S
Colleague at Vervent
Bengaluru, Karnataka, India, India
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NR
Nirmala Rawal
Colleague at Vervent
Bengaluru, Karnataka, India, India
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VM
Vidyashree M
Colleague at Vervent
Bengaluru, Karnataka, India, India
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Quick answers generated from the profile data available on this page.
Sidath Wijetunga works for Vervent.
Sidath Wijetunga is listed as Business Process Engineer at BBVA at Vervent.
Sidath Wijetunga is based in Portland, Oregon Metropolitan Area, United States while working with Vervent.
Sidath Wijetunga has worked for Vervent, Bbva, Simple Finance, U.S. Bank, and Bell State Bank & Trust.
Sidath Wijetunga's colleagues at Vervent include Rafael Lopez Castañeda, Malinda Hoffman, Scott Kelly, Sandeep Ns, and Karla Galeana.
You can use AeroLeads to view verified contact signals for Sidath Wijetunga at Vervent, including work email, phone, and LinkedIn data when available.
Sidath Wijetunga holds Bachelor'S Degree, English Literature from Arizona State University.
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