• Managed network infrastructure for various clients, ensuring seamless connectivity and security.• Implemented cutting-edge technologies to optimize network performance and reliability.• Collaborated with cross-functional teams to design and implement customized solutions for client needs.

Built a new business vertical in the IT Managed Services Provider space for an established Enterprise Resource Planning firm. Supported the Managing Director with solution selling to plan, prepare, and execute strategic deals in the complex government and local municipalities marketplace. Responsible for building team, processes, and technical solutions to support the overall security, visibility management, and control for prospective clientele. • Support Managing Director’s solution selling into prospect account base.• Successfully match customer requirements to proposed solutions.• Manage all technical aspects of RFP / RFI responses.

Supported an offshore testing team tasked with integrating virtualized & cloud network adapters, auditing their configurations and security parameters during US business hours. Oversaw daily operations and escalations to product development teams to build out 5G cloud infrastructure for a major wireless carrier. • Managed the technical domain’s resources to ensure project objectives were met.• Demonstrated ability working with and managing internal and 3rd party integration teams in the delivery of products and services to major wireless carriers.• Teams responsible for IMS and 4G/5G network core elements virtualized in the cloud.• SME for horizontal Containerized Network Functions (CNF), Virtual Network Functions (VNF), Infrastructure and Core network elements for integration in a wireless core network based on a hybrid cloud platform.

Entrusted to reel in over-budget, overdue project involving multiple vendors and spanning multiple countries. Develop project subsystem and system-wide commissioning plans for telecommunications and System Integration. Schedule local resources and determine workload forecasts for commissioning activities. Manage commissioning budget and provide bid and proposal data on potential projects.• Liaise between customers and subcontractors to successfully execute latter stages of projects and effectively turn system over to the customer, devise cutover and migration plans for system integration purposes.• Analyze test procedures for telecommunications and system integrations.• Coordinate with RAMS and Verification and Validation team to ensure review and approval of all test reports.• Provide valued-added input and assist director in the development of models and systems to maximize resource efficiency.• Support Project Management in the development and updating of project schedules.• Interface with Health, Safety & Environmental representative to mitigate and eliminate onsite hazards and conditions.

As the Director of IT Operations, I advanced the company directive by designing and securing a multi-cloud hybrid environment as standard for organizational mergers and acquisitions (M&A). I worked on a “zero touch” deployment strategy with security and endpoint teams for a solution to supply company-provided equipment to end users directly from the manufacturer using mobile device management and security tools.➤ Spearheaded IT standards and policies creation, implementation, and training across various company entities.➤ Managed multiple branch locations’ core network and telecom infrastructure solutions, including ISP, Hybrid Cloud, Cybersecurity appliances, route/switch, Wi-Fi, endpoints, office A/V, and automation.➤ Developed a decoupling strategy for the client, which involved several technical requirements that culminated in duplicating existing physical security monitoring and communications systems on new network with seamless cutover.

Upon earning my promotion, I managed staff across the Rent-A-Center Core Network, Field Network, and Telecom infrastructure teams, driving strategy and delivery while leading RAC to next-generation data and voice communications solutions for enterprise retail.➤ Maintained network security standards through quarterly reviews to obtain ROC/ SOC.➤ Ensured the overall health of the Core Network, via standard Change Management procedures and Service NOW.➤ Directed Field Network Operations by supporting 3K+ retail locations with network outages, hardware failures, and inside wiring issues.➤ Managed multiple voice technologies, including an internal Cisco VOIP solution, 3rd party cloud VOIP solutions, as well as POTS and fAX.➤ Oversaw the shared management of the MPLS network with the carrier.➤ Held accountability for the corporate headquarters in building wifi, conference room A/V, and Speaker phone health and functionality.

In 2018, I was invited to join Rent-A-Center on a full-time basis to develop tactical and strategic solutions and establish architectural standards. I focused on transformational technologies to enable IT and business to grow efficiently, while remaining cost effective.➤ Worked with systems engineers, solutions architects, development staff, and business leaders to develop solutions.➤ Provided leadership and technical direction to IT and the project management staff.➤ Bridged business and technical teams.➤ Lent expertise to identify and translate system requirements into detailed design documentation.

Following my ahead-of-schedule completion of my previous contract assignment, I was contracted back to Rent-A-Center as a Network Engineer II to assist in the design, configuration, implementation, support, and documentation of store network equipment (primarily routers and switches). ➤ Led day-to-day testing, troubleshooting, and support of store systems and peripherals and identify trends and required improvements to ensure performance, security and uptime standards.

In 2015, I was contracted to Rent-A-Center to identify potential points of failure within the corporate infrastructure as it relates to the deployment of mobile devices running a proprietary kiosk application—a Virtual Acceptance Now (VAN) limited network discovery project.➤ Resolved issue within 4 months, ahead of the 6-month timeline.➤ Utilized VMware’s AirWatch Mobile Device Management platform.➤ Worked with software development contractors to understand scope of iOS Application development.➤ Verified Cisco 891 & Cisco 1921 router configurations to support 3G/4G network extenders.➤ Collaborated with vendors to identify tools to report application crashes and network infrastructure troubles while maximizing ROI.➤ Interacted with Raygun.io, MuleSoft’s CloudHub, AppDynamics APM (PoV), Crittercism (PoV), & BETTER MOBI (PoV). *PoV=Proof of Value

Responsible for sales, design, and implementation for a Managed Services Provider specializing in Audio Video and Information Technology related goods and services.Audio, Video, Lighting, and IT Design & Build SolutionsEquipment Sales, Service, & Repair System ConsultationBusiness Process ImprovementProject ManagementManaged Services ProviderNetwork Management Telecommunications carrier referrals, and cut-over supportAudio Visual Integration/AutomationLED Lighting IntegrationComprehensive TrainingAffordable Service ContractsCorporate AV & Special Event System RentalsMarketing, Print, Web, IT Design SolutionsVendor managementSatellite TV Sales and InstallationAudio Video and IT related product sales, service, and installation

As an NOC Technician III, I transitioned to monitor and respond to GTD-5, DMS 10, DMS 100, 5ESS, DCO, SS7/ISCP/AIN networks, including environmental alarms, and all after-hour security call traps and traces.➤ Scheduled and performed telecommunication moves, adds, and changes.➤ Reviewed and completed repair services in emergency situations.➤ Maintained records and prepared reports relevant to operations.

In 2012, I was tapped as the team leader for Tekmark Global Solutions', "Tiger Team," functioning as subject matter expert for all elements of new wireless, end-to-end smart grid communications network for the Power industry.➤ Provided 24/7 wireless remote support for utility companies deploying new switching technologies across wide areas. ➤ Conducted ongoing predictive, proactive, and reactive monitoring, escalation, trouble resolution, and incident documentation for WiMAX - MPLS (SCADA) network employing latest of Alcatel-Lucent and third-party subsystems designed to offer complete communications service.• Products covered: RuggedCom WiMax Network, ALU • Microwave Gear: MDR-8000, 9500 MPR, TSM-8000 (Network Manager)• ALU IP/MPLS Gear: 7705 SAR, 7710,7750, 5620 SAM, MPLS, BGP, Routing• NSA IPL security clearance

My MetroPCS contract assignments marks the beginning of my tenure with Orion Innovation (now Tekmark Global Solutions), a global business and technology services firm that provides digital transformation and product development services. As a Network Engineer, I handled remote monitoring and maintained the integrity of the CDMA, EVDO, and LTE network and its vital elements. ➤ Performed scheduled maintenance that included software updates, remotely restoring hardware units, and testing T1's using NetAnalyst. ➤ Issued outage reports, created and escalated trouble tickets with ILECs, and dispatched market personnel as required.

While with Verizon, I was accountable for monitoring and maintaining the integrity of the 1X, CDMA, LTE, Data and IAN networks from a centralized Network Operations Center (NOC), ensuring high availability and attainment of service levels.➤ Investigated and escalated alarms➤ Documented network events in trouble ticketing system(s).➤ Responded to alerts via network management system(s) or incoming telephone calls.➤ Performed remote testing of telecommunications facilities.

Upon transitioning back to Sprint Nextel, I provided subject matter expertise on paging, long distance, roaming, voice mail, wireless handset, and activation systems for a department I helped establish in 1996. ➤ Processed and reviewed trouble reporting calls to ensure the repair was scheduled and completed timely, including internal and external escalations. ➤ Liaised for the NOC reporting network related issues identified through recurring trouble reports.➤ Oversaw the provisioning system and implemented manual changes using Lucent Actiview and Nortel HLR.

As the Director of Business Development, I was accountable for healthcare referrals for 20 therapists working in the Fort Worth market. ➤ Increased referrals 300% within 6 months, just in time for the owners to sell their market share to independent contractors.➤ Crafted market campaigns and engaged individual physicians as well as medical staff to solicit referrals for various therapy services.

During my time with Solectron Technology, I provided technical support and customer service for a wireless carrier in a retail environment. ➤ Performed trouble isolation and repair on handsets. ➤ Conducted software trouble isolation and upgrades.➤ Changed out defective hardware units and replaced with working parts.

Monitored network elements in a NOCC environment for national 36 market CLEC providing voice and data lines to businesses. Remotely monitored and isolated network troubles and ILEC maintenance. Tested Dispatched technicians to ensure service agreements were met. Provisioned network elements Trended problem network elements Trained team members on new methods and procedures Communicated status of network directly to executive management. Dealt with Regional Bell operating Companies (RBOCs) coordinating customer service cutovers at DS3, DS1, and OC levels. Test, turn-up, routing and maintenance of inter/intra-lata network trunks. Monitor SS7 and A-Links connectivity; network tandem and augment trunk trafficking. Facilitated and implemented SS7/ISUP work orders incorporated to ATM / Frame Relay network.

As the Trouble Specialist Team Leader, I managed a team of 15 - 20 to provide subject matter expertise (SME) on paging, long distance, roaming, voice mail, wireless handset, and activation systems in a start-up environment. I also functioned as the liaison for the NOCC and other data networking areas. ➤ Processed and reviewed trouble reporting calls to ensure the repair was scheduled and completed timely, including internal and external escalations; developed trouble work flow and training curriculum for the Technical Trouble Specialist group.➤ Trained more than 150 technicians through formal sessions.➤ Reported to Mission Control and the NOCC of any system problems identified through recurring trouble reports. ➤ Handled difficult paging and voice mail activations.

➤ Provided computer hardware and software support for Radio Shack retail stores at the inbound call center. ➤ Offered compatibility assistance for upgrades.➤ Referenced all parts in the Tandy and Radio Shack inventory.

Responsible for maintaining a staff of twenty representatives for an outbound sales office. Operated a 12 station, 24 line UNIX based T-1 predictive dialer. Loaded the appropriate NPA-NXX for outbound calling areas. Completed office disbursements. Recruited, hired, and trained complete staff.