Delivery Lead
CurrentBUSINESS ANALYST-Process documentation for automation projects. Documenting and mapping AS-IS processes for clients. Design streamlined solutions for said processes, to define the future state-Solutions use RPA, AI, and business restructuring to propose reductions in staff, and increase capacity by reducing the Average Handling Time (AHT)-An integral part in producing business cases, designing slides for Sr. Management presentation, as well as validating the process flows of the clients' AS-IS processes-Produced business analysis portfolios for potential new clients. Potential clients come from a wide range of industries, analysing their annual reports, current business structures, and issues. The reports are used to strategize pitches to the companies for potential Intelligent Process Automation opportunitiesPROJECT LEAD FOR TECHNOLOGY INITIATIVES-Responsible for the Hong Kong operations for an IT services project. Working remotely in Hong Kong, reporting to the head office based in Tokyo, Japan. The project is to provide ad hoc support to one of the leading American global investment banks-Successful in recruiting 30+ ad hoc resources for IT support tasks for onsite client technology projects. Designed application forms, terms and conditions and Interviewed and vetted resources based on skill level and security-Lead the client’s on-site teams, responsible for providing on the job training for new resources, and training teams on new tasks -Onsite project lead for all tasks, Con-currently executing multiple projects as part of the client’s 3-year move/ renovation plan. Successfully led the setting up of over 1000 workstations. -Work scope includes: move support, PC/monitor/trading turret/cisco phone installation, BIOS setup, cloning for virtual desktop, asset tagging etc.-Responsible for Processing invoices and payment for the resources and other administrative activities