• Responsible for calculating and processing payments for over 32,000 payees each quarter, managing a total annual compensation of approximately 120 million USD across 310 unique compensation plans offered by United Healthcare.• Provide strategic consultation on software best practices, software capabilities, and ownership of the implementation.• Collaborate with the software vendor for upgrades, issue resolution, and enhancements.• Lead multiple simultaneous program implementations and guide projects through the entire life cycle: system design, development, testing, and deployment.• Hire, set up and manage a technical team of 8 people (onshore and offshore) for better collaboration and production support.• Improve and enhance the business process by leveraging Varicent software capabilities and exploring best practices related to workflows, forms, Symon AI.• Proactively identify and manage risks related to system design and functionality. • Provides an enterprise-wide perspective when designing system enhancements to ensure information is shared with different variable and sales compensation teams.• Collaborate with internal business partners to automate and onboard new compensation data feeds.• Develop an ongoing strategy to eliminate manual intervention by automating existing processes.• Enhance customer experience by leveraging Varicent’s new reporting capabilities.• Develop and delivery ad-hoc reporting and dashboard functionality to satisfy business leadership requests.• Build and maintain modeling capability within the system to inform consultants and business leaders on plan design changes.• Provide needed training to the end users, so they get familiar to the newly built reports and system.

Worked as a Liaison between Business and IT Team. Primary responsibilities includes Requirement Gathering, Providing Solutions to Business Scenarios, Solution Architect, User Story Writing, Technical Analysis, Production Support, Varicent ICM Analysis based on User Inquiries. Worked closely with Sales Administration team to provide technical and operational support. Provided feasible and cost effective business solutions by understanding the requirements. Convert business requirements to technical user stories so the IT team can understand the needs. Provided end to end agile project management focusing on 'small but frequent' releases.Attended the test case walkthroughs and help the QA team with test plan/test cases preparation. Identified the opportunities or risks and conducted the feasibility study for new development projects. Identified customer needs and focused on a customer-centric approach to software development. Performed End to End testing by processing bulk data from the business team as a production perspective.Acted as a Product Owner and worked with other stakeholders to sign off completed projects. Worked alongside other managers to recruit and interview resources for the technical team. Planed future projects and created detailed project plans, setting key deliverables, and managing sprints. Managed and supported the internal technical team to deliver software development projects within the stipulated time with the best quality.

Work as a Liaison between Business and IT Team. Primary responsibilities includes Requirement Gathering, Providing Solutions to Business Scenarios, Solution Architect, User Story Writing, Technical Analysis, Production Support, Varicent ICM Analysis based on User Inquiries. Worked closely with Sales Administration team to provide technical and operational support.

Work as a Liaison between Business and IT Team. Primary responsibilities includes Requirement Gathering, Providing Solutions to Business Scenarios, Solution Architect, User Story Writing, Technical Analysis, Production Support, Varicent ICM Analysis based on User Inquiries.

Create SRI and BRD documents for business and convert them to technical requirements as per SDLC Waterfall methodology. Work closely with business on solutions for the identified business problems.

Requirement Gathering from Business and converting them into technical specifications for the IT team. Also helped business with the analysis of sales commission data.

Testing of Sales Commissioning (SPM) and Agent onboarding applications (ETL and IBM ICM) by identifying the Test Scenarios and Executing them to find defects. Also supported clients with UAT testing.

Testing of PEGA, Database and UI applications by building detailed Test Plans and Test Cases.

Worked as MIS Instructor, where new Management Information System software was installed and all the modules needed a setup and maintenance to work smoothly.