·        As an L2 engineer, managed and maintained a diverse server environment comprising 3000+servers distributed across 12+vCenters and large-scale systems ·        Installing configuring and administration of Windows server 2012, 2016 ,2019 and 2022 in VMware·        Took ownership on vulnerability remediation in Wintel environment, worked on remediating patch/SMBv1/critical windows vulnerability and remediated over 15000+ vulnerability on Wintel servers.·        Took ownership and worked with SCCM team in streamlining compliance related issues which has helped improvement of patching compliance by 15%.·        Successfully executed OS upgrades and Implemented procedures leading to improved system functionality and security ·        Managing of Active Directory, DNS, DHCP and Cluster failover services.·        Analyse Incident trends and recommend / implement actions with approval to reduce incidents·        Auditing Incidents and Service Requests weekly and monthly providing feedbacks to the engineers for service and quality improvement.·        Leading the Infra ops L1 team (Event Management for Windows/VMware Administration)·        Transfer knowledge via documentation and training to Infra Ops L1 resources.·        Mentoring / ensuring process adherence.·        SLA reporting to the stakeholders·        Reviewing changes post its implementation and ensuring proper documents are attached to support change and ensure all change tasks are closed.