As a member of the Oracle IDM Directory Technical Assistance Team, I engage daily with customers to address technical issues and provide effective solutions to resolve their reported problems.Through various proactive engagements, I successfully led the migration of customers from Oracle Unified Directory 11g to Oracle Unified Directory 12c.I managed the migration of OVD 11g plugins to OUD 12c and implemented transformations for data involving 20 million users.I contributed to a server migration project, where we upgraded to the latest server technology.In OID projects, I facilitated data synchronization from Active Directory to OID through DIP Sync.Acquired practical experience in upgrading from OUD 11g to OUD 12c.Demonstrate strong team coordination, management, and leadership skills.Proven capability in debugging and technical problem-solving.Ensure seamless coordination between teams and customers.

As part of IDM support for an e-commerce client, we focused on maintaining and validating user management systems, ensuring zero downtime through our best efforts.I successfully managed the LDAP directory migration of users from OID to OUD to meet specific requirements.I was involved in the successful upgrade from OUD 11g to 12c.As a member of the Directory Support Team, I have developed strong expertise in the banking and e-commerce domains, particularly with LDAP platforms, and have a thorough understanding of user data management.