Siddartha Mudgala Email & Phone Number

Hyderabad, Telangana, India

In my role as a Ongoing Monitoring Analyst, I'm playing an vital role in upholding the financial stability of the organization. My responsibilities included:Chargeback Investigation: I diligently examined and assessed chargeback cases, verifying the legitimacy of claims and gathering compelling evidence to support rebuttals.|| Fraud Detection: I applied advanced fraud detection techniques and tools to identify potential fraudulent chargeback claims, proactively taking measures to mitigate associated risks.|| Data Analysis: I harnessed data analytics tools to analyze chargeback trends and patterns, pinpointing areas for process enhancement and risk reduction.Documentation Management: I maintained meticulous records of chargeback cases, including all relevant documentation, correspondence, and case resolutions. || Communication: I adeptly communicated with internal teams, financial institutions, and payment processors, effectively resolving chargeback disputes and negotiating favorable outcomes.|| Compliance: I ensured strict adherence to industry regulations and compliance standards, staying abreast of the latest chargeback rules and guidelines.|| Reporting: I generated comprehensive reports detailing chargeback metrics, trends, and resolutions, providing valuable insights for decision-making processes.|| Process Enhancement: I collaborated cross-functionally to develop and implement strategies aimed at reducing chargeback rates, enhancing operational efficiency, and minimizing financial losses.|| Customer Advocacy: I championed the rights of our customers while balancing the organization's financial interests, striving to achieve equitable and mutually beneficial resolutions.|| Chargeback Prevention: I implemented proactive measures and strategies, including the optimization of transaction processes and improved customer communication, to prevent chargebacks.||

Hyderabad, Telangana, India

• Working across business functions in Report Abuse in Seller Platform identify the sellers responsible for Infringement and Financial Irregularities and any case of AML.• Detection of any Transaction related irregularities in customer-to-seller transaction.• Detect any Financial Irregularities in Seller’s Transaction Accounts.• Working closely with claims raised by Rights Owner or Sellers based on Intellectual Property Rights.• Verifying documenting and communicating audit results; developing audit reports; evaluating effectiveness corrective action through presentation within team.• Provided Training and Mentoring on different workgroups (Notice of Infringement, Seller Appeals and Financial Reports) for new joiners.• Shared suggestions and ideas for process improvement, effectively prioritized and fulfilled process standards and accomplish all the SLA metrics in the given stipulated time

Hyderabad, Telangana, India

• Responsible for analyzing and reviewing user profiles, videos, and text-based content• Investigating, escalating and resolving issues that are reported by users or flagged by the system also Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.