Siddesh More Email & Phone Number

Mumbai, Maharashtra, India

• Assisting the Lounge Manager & Assistant Lounge Manager in overseeing and executing all operational activities of the Lounge, ensuring seamless and efficient service delivery to guests.• Leading and motivating a team of 175 staff members, providing guidance and support to enhance their skills and performance.• Upholding and maintaining high service standards established by the company in the guest area and back-of-house operations.• Recording daily food temperature logs to ensure compliance with food safety regulations and maintain the highest food quality standards.• Handling special guest requests and substitutions during operations, ensuring that guest preferences and dietary requirements are accommodated.• Implementing stringent protocols for all cash, credit, and cheque transactions, as well as meticulous accounting and banking procedures.• Regularly inspecting and maintaining coffee machines, induction cooktops, and vending machines, and keeping detailed maintenance logs to ensure their optimal performance.• Maintaining cleanliness and organization in all storage rooms, ensuring proper storage of supplies and equipment.• Conducting training sessions for the team, ensuring they are well-versed with standard operating procedures and service protocols.• Collaborating with the procurement team to source high-quality ingredients and supplies and maintaining a well-stocked inventory to meet guest demands.

London Area, United Kingdom

United Kingdom

• Welcomed and greeted guests on the cruise, creating a positive and friendly atmosphere from arrival.• Assisted the team of 1350 members in daily food and beverage operations, collaborating with fellow staff members to ensure efficient and seamless service delivery.• Participated in weekly training sessions conducted by managers and the team, enhancing skills and knowledge to provide exceptional guest experiences.• Resolved guest queries promptly and courteously, going the extra mile to exceed guest expectations and ensure their satisfaction throughout their cruise experience.• Adhered to company hygiene standards rigorously, maintaining cleanliness and sanitation in all food and beverage areas to uphold the highest levels of safety and quality.• Picked up food orders as per Kitchen Order Tickets (KOT), facilitating smooth communication between the kitchen and service team.• Maintained a consistently high standard of service throughout daily operations, contributing to a positive and memorable dining experience for guests.• Reported to the Head Waiter, collaborating to maintain an organized stockroom in adherence to Standard Operating Procedures (SOP).• Complied with the garbage management plan, efficiently segregating waste to contribute to environmentally responsible practices on the cruise.

Mumbai, Maharashtra, India

• Collaborated with associates from various departments within the luxury hotel, actively assisting them in their daily operations to gain valuable hands-on experience.• Ensured the maintenance and cleanliness of designated areas in adherence to company rules and guidelines, contributing to the overall ambience of the prestigious hotel.• Kept training records updated and readily available for review when required, demonstrating a proactive personal and professional development approach.• Engaged with the team, proactively asking queries related to work to deepen understanding and refine skills.• Embraced opportunities to learn from team members, leveraging their expertise to improve performance and contribute effectively to the team's goals and objectives.

Bachelor Of Arts - Ba, International Hospitality & Tourism Management

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Photography, Social Work, Volunteering.

Education record

School