Siddesh Parab Email & Phone Number

As a dedicated and experienced IT Service Desk professional, I take pride in efficiently resolving IT Issues while providing exceptional customer support. With a passion for leading and empowering teams, I also manage a group of skilled IT Service Desk professionals, fostering collaboration and continuous improvement. My commitment to staying updated with the latest technology trends ensures that our team delivers cutting-edge solutions to enhance User experiences.#ITServiceDesk #UserSupport #TeamManagement

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  Technical Team Lead

  Hcl Technologies

  Apr 2020 - Present - Mumbai, Maharashtra, India

  1. Providing IT Support to resolve problems of the Client (Nomura) User base. The User Base are mainly from the region Japan (Headquarter), Asia-Pacific, Europe, and Americas.2. Provide a 1st Line of Support Service that ensures all Technological Infrastructure are running to its Optimum Performance.3. Owning and Managing escalations appropriately.4. Independently diagnosing and resolving Hardware or Software faults.5. Accurately Log Service and Incident transaction using ServiceNow Ticketing Tool.6. Deployment of Applications via SCCM (System Center Configuration Manager).7. Management of Citrix Applications.8. Onboarding User to the Virtual Machines (VM).9. Carry out System Administration activities in Multiple Systems.10. Prove Customer Support and Technical Issue Resolution via E-mail, Phone, Chat and other electronic medium.11. Add and Remove User's from the Windows Security Group via Activate Directory for various access permission and revocation.12. Enroll and Manage RSA soft token for the Users as a part of 2 Factor Authentication.13. Facilitate Remote Desktop Environment.14. Periodically provide Health Report of Computerized Systems.15. Analyze the trends associated with the Incidents and Service Requests and report potential areas of improvement.

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  Mumbai University Mumbai

  Bachelor Of Commerce - Bcom