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Siddesh Parab is listed as Specialist - Quality based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Siddesh Parab.
Siddesh Parab previously worked as Specialist - Quality at Startek India and ATL-Assistant Team Leader at Startek India. Siddesh Parab holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Savitribai Phule Pune University.
At Startek India, my role as Senior Quality Auditor revolved around elevating service quality and enhancing team performance. With a focus on account handling, I analyzed customer service calls to ensure compliance, pinpointing avenues for agent development. Our collaborative efforts involved partnering with the training department to craft and deliver impactful coaching sessions, thereby driving continuous improvement.
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Pune, Maharashtra, India
Monitor and assess customer service calls to ensure compliance with established quality standards andcompany guidelinesAnalyse call recordings, identifying areas for improvement in agent performance, communication, andcustomer handling.Collaborate with the training department to develop and conduct targeted coaching sessions
Pune, Maharashtra, India
Lead a team of 20 Agents in providing excellent customer service and support.Conduct team meetings to discuss goals, provide feedback, and foster a positive and collaborative workenvironment.Utilize data analysis to identify trends, areas of improvement, and opportunities for team growth.
Pune, Maharashtra, India
Assisted customers in a courteous and professional manner, addressing inquiries, resolving complaints, andproviding product information.Demonstrated excellent problem-solving skills to resolve customer issues promptly and efficiently.Acknowledged and documented customer complaints and escalated complex issues to the appropriatedepartment for resolution.
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Siddesh Parab is listed as Specialist - Quality.
Siddesh Parab is based in Pune, Maharashtra, India.
Siddesh Parab has worked for Startek India.
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Siddesh Parab holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Savitribai Phule Pune University.
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