Siddesh Joshi Email & Phone Number

Vancouver, British Columbia, Canada

Burnaby, British Columbia

Responsibilities include -• Successfully worked with Squirrel’s customers in the hospitality and service industry, such as Manitoba Liquor Lottery Corporation, British Columbia Lottery Corporation, University of British Columbia and Service Inspired Restaurants Corporation, to integrate gift card solutions by assessing their projects requirements, testing the custom developed software, implementing and training customers on the custom Point-of-Sale (POS) software.• Query databases… Show more Responsibilities include -• Successfully worked with Squirrel’s customers in the hospitality and service industry, such as Manitoba Liquor Lottery Corporation, British Columbia Lottery Corporation, University of British Columbia and Service Inspired Restaurants Corporation, to integrate gift card solutions by assessing their projects requirements, testing the custom developed software, implementing and training customers on the custom Point-of-Sale (POS) software.• Query databases using Microsoft SQL to test, analyze, troubleshoot and validate custom reports developed for Squirrel’s customers.• Validated and analyzed application features in order to establish the required functionality in Squirrel’s core software.• Wrote production validation test cases for the new custom developed software and performed black box, functional, regression, deployment, and integration testing using Microsoft SQL, XML, and JavaScript.• Collaborated with business analysts, project coordinators, implementation managers and the software development team to identify and resolve issues, coordinate system requirements, and create project timelines.• Successfully analyzed, investigated and implemented ideas for the development of the custom software for Squirrel’s customers and enhancements to Squirrel’s core software.• Point of contact between customers and the software development team, by collecting customer’s feedback and providing recommendations to developers on software usability and functionality. Show less

Burnaby

• Served in an Advanced Tier capacity to troubleshoot and diagnose technical issues and answered technical queries for Squirrel’s Point-of-Sale (POS) products via telephone and email for over 1000 end-users and customers. • Worked well under pressure to handle high call volumes in a timely manner, and successfully met monthly requirements for customer satisfaction – with a customer satisfaction index score of 4.5/5 – and service level agreements. • Logged and tracked issues using… Show more • Served in an Advanced Tier capacity to troubleshoot and diagnose technical issues and answered technical queries for Squirrel’s Point-of-Sale (POS) products via telephone and email for over 1000 end-users and customers. • Worked well under pressure to handle high call volumes in a timely manner, and successfully met monthly requirements for customer satisfaction – with a customer satisfaction index score of 4.5/5 – and service level agreements. • Logged and tracked issues using ticketing tools, such as Salesforce, Redmine, and Asana, and communicated issue statuses and resolutions between technology teams and business partners.• Performed installations, operations and maintenance of Squirrel’s software and version upgrades for customers.• Independently executed customer software upgrade, integration and implementation projects by using directions provided by the software development team, project managers and professional services consultants. • Identified, tested and reported on bugs and deficiencies with Squirrel’s software products.• Identified and implemented process improvements to increase efficiency and productivity. Show less

Vancouver, British Columbia, Canada

Responsibilities include - • Focusing on business development including promoting new business and contributing to customer base and referral network.• Driving traffic into the dealership by scheduling appointments.• Developing expert product knowledge including pricing and key features of new and pre-owned vehicles.• Achieved highest ranking in customer service index (92.1%) for the year 2016 within the whole dealer group.• Consistently delivered personal performance… Show more Responsibilities include - • Focusing on business development including promoting new business and contributing to customer base and referral network.• Driving traffic into the dealership by scheduling appointments.• Developing expert product knowledge including pricing and key features of new and pre-owned vehicles.• Achieved highest ranking in customer service index (92.1%) for the year 2016 within the whole dealer group.• Consistently delivered personal performance which ranked in top three sales for the dealership.• Maximized dealership sales by meeting or exceeding monthly sales quotas.• Establish long term relationship with customers developed a repeat sales, client loyalty and repeat sales.• Implemented several marketing platforms exploiting various social media platforms, online advertising and communication devices that were used as tools of public reach.• Thorough knowledge of Motor Dealer Act and BPCPA, has a VSA license. Show less

Kamloops

Responsibilities include• Lead a team of 14 employees and helped the business grow by demonstrating excellent customer service and maintaining a healthy dinning environment.• Operational management: organizing stock and equipment, ordering supplies and cleanliness and security.• People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.• Working to ensure standards of… Show more Responsibilities include• Lead a team of 14 employees and helped the business grow by demonstrating excellent customer service and maintaining a healthy dinning environment.• Operational management: organizing stock and equipment, ordering supplies and cleanliness and security.• People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling.• Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations, ensuring high standards of customer service are maintained. Handling customer complaints and queries.Success achieved• Received 6 WOW Surveys from the customers in my tenure at White Spot Triple O's.• Achieved a 96% results for the inspection conducted by the White Spot management for the overall operation of the store. It is the highest score that the store has ever achieved in a survey. Show less

Responsibilities include - • Provided 2nd level technical support and troubleshooting to internal users along with closing solved tickets with user's confirmation.• Working on ticketing tools: NSAM Remedy and responsible to produce weekly reports, which track Project status and Incident reporting.• Installation of applications through Nomura SCCM tool, their troubleshooting and upgrade of the same.• Installed, diagnosed, repaired, and maintained mobile devices, printers… Show more Responsibilities include - • Provided 2nd level technical support and troubleshooting to internal users along with closing solved tickets with user's confirmation.• Working on ticketing tools: NSAM Remedy and responsible to produce weekly reports, which track Project status and Incident reporting.• Installation of applications through Nomura SCCM tool, their troubleshooting and upgrade of the same.• Installed, diagnosed, repaired, and maintained mobile devices, printers, copiers, servers and networking equipment.• Creating user id's for new employees or temporary staff which includes allocation of profile and home directory and access control.• Adding user's to various groups in Active Directory and maintaining/modifying their roles.• Troubleshoot issue's on DNS, DHCP & TCP/IP network protocol. • Configured and diagnosed issues related to Microsoft Outlook 2010 and communicator.• Provided access to different applications with the help of Identity Access Control Form to gain access for priority applications.• Diagnosed and resolved RSA token Login issues on PC’s and mobile phones for remote users.• Communicated with Network team to resolve network outages and periods of reduced performance. Show less

Mumbai Area, India

Responsibilities include - • Worked as a Tech Business Consultant for Bank Of America (Client) – Request Management Team. Business to Business Process.• Provided troubleshooting support to customers over remote software and resolve Technical queries based on customer's query. This can be related to any computer/peripherals/networking related issues.• Remotely install software applications on clients machine, configure desktop and printers.• Achieved SLA's and was awarded… Show more Responsibilities include - • Worked as a Tech Business Consultant for Bank Of America (Client) – Request Management Team. Business to Business Process.• Provided troubleshooting support to customers over remote software and resolve Technical queries based on customer's query. This can be related to any computer/peripherals/networking related issues.• Remotely install software applications on clients machine, configure desktop and printers.• Achieved SLA's and was awarded Individual Summit Award twice for being the best performer of the month.• Managed & ensured to resolve customers post registration technical queries, providing efficient post-sale customer service - Achieved above 95% positive feedback from clients.• Documents and Simulates complex customer issues to find solutions and fixes to client inquiries and problems & may dispatch additional service as necessary.• Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium.• Adding / removing user In Microsoft Exchange Active directory and managing user accounts in Active Directory.• Analyze and troubleshoot user queries, identifying and prioritizing their issues to ensure the tickets are action-ed within service delivery agreements.• Troubleshooting desktop & application related issues.• Mentor and train the agents on latest issues. Show less

Post Baccalaureate In International Business - 2015, International Business, B

Activities and Societies: Worked on several projects. Conducted a Marketing Research on Outlook on Open Learning at TRU. Created.

Bachelor'S Of Science, Information Technology, B

Activities and Societies: Campus Events and Organizing Festivals