With over four years of work experience in the fields of business intelligence, service management, and conversational AI, I am passionate about delivering value to customers through innovative and data-driven solutions. As a Manager - Customer Success at Locus, a leading provider of AI-powered logistics optimization and automation software, I leverage my expertise in CRM & Business Intelligence tools to ensure customer satisfaction, retention, innovation and loyalty.In my current role, I manage a portfolio of key clients across various industries, such as e-commerce, retail, and healthcare. I work closely with the product, sales, and engineering teams to understand customer needs, provide product feedback, and resolve issues. Driving Strategic and Business relationship for the clients.