• Active Directory administration (Creating user profile, adding and moving users to correct organizational unit, user profile access modification, reset passwords, creation and modification of distribution list (email).• Administration of Microsoft exchange, Office 365 and teams.•Providing 1st level of support on the Web Proxy Restricting URL access on the proxy gateways, Web proxy Administration using McAfee Web gateways and Symantec.• Administration of VPN, Duo 2fa and MFA.• Communication and coordination to the technical platform managers and service managers up to higher management during an enterprise impact severity incident.• Involved in coordination with different teams e.g. security team , systems team etc to resolve the issues.• checking first level of compliance in providing different kinds of accesses to employees.• Documents resolutions and updates self-help and staff knowledge bases.• Monitor’s incoming email for Servicedesk team for urgent assistance.