We aim to provide our clients with real solutions to help them adapt to the rapidly changing environment of the technology industry.We have current projects which we started with great confidence and trust with our clients:Pre School ManagementCRM for Retail Chain StoresRetail Supply - Consumer GoodsWe ensure timely delivers & plan to cover more retail stores as an expansion to our business.

Supervising a team of 4Team Leaders, 1 Project Leader and 60 CSA’s. Meeting desired team performance metrics in terms of required SLA’s from client.Presenting and monitoring Weekly & Monthly reports to the client and Upper level management. Give inputs for enhancing customer experience keeping process limitations in mindDiscuss core issues with client on weekly calls, put forward challenges faced and suggestion to over come those.Had come up with a… Show more Supervising a team of 4Team Leaders, 1 Project Leader and 60 CSA’s. Meeting desired team performance metrics in terms of required SLA’s from client.Presenting and monitoring Weekly & Monthly reports to the client and Upper level management. Give inputs for enhancing customer experience keeping process limitations in mindDiscuss core issues with client on weekly calls, put forward challenges faced and suggestion to over come those.Had come up with a project to highlight and resolve issues related to sales, promotion, store front etc which was a success and was implemented with all associated centers.Had come up with a second project to provide FCR in current process. We achieved success close to 87%. Take necessary approvals from client to resolve customer issue and provide FCR (First Call Resolution) Take up meetings with support departments to ensure employee satisfaction, keeping organization budget in mind.Plan Incentive structureTake care of roster and plan leave schedules well in advance to meet the required countDistributing members to respective team leads on basis of ABC analysis Keep track of social media comments and take appropriate actionFortnightly meets with team leads to discuss their performance and challengesWeekly meet with QA’s and Team Leads to discuss performance related to Quality Show less