Working on Zebra printers, Brothers printers, Okta(Active Directly), Asset Management application, JumpCloud computing, Service Now, Remote Desktop Viewer

Process : Avalon, Apple Process • Supported and managed: - National & International Clients.• Remote Management Tools: - • Profound experience in remote hardware troubleshooting and software installations• Coordinated with Level 1 technical support specialists to take over calls outside their level of support• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Onboarded and trained all incoming… Show more Process : Avalon, Apple Process • Supported and managed: - National & International Clients.• Remote Management Tools: - • Profound experience in remote hardware troubleshooting and software installations• Coordinated with Level 1 technical support specialists to take over calls outside their level of support• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Onboarded and trained all incoming junior tech support specialists Show less

• Assisting passengers with accessing airport facilities.• Assisting in the safety of the airport and boarding process. • Following and requesting passengers to adhere to airport regulations.• Processed and secured passenger luggage and ensured no problems in checking-in and checking-out • Denied issuance of tickets to passengers holding no proper identifications.• Greeted Passengers, Verified Boarding Pass, and directed passengers to assigned seats

• Management Tools: - Microsoft INCADIA • Managed Customer services department and arranged customer service appointments. • Worked closely with parts department to make sure that customer requests were carried out on time and properly. • Paid close attention to the needs of each customer and was always called on to diffuse a volatile customer situation. • Perform duties of Service Writer, write repair orders, and dispatch work. • Addressed Customer concerns regarding… Show more • Management Tools: - Microsoft INCADIA • Managed Customer services department and arranged customer service appointments. • Worked closely with parts department to make sure that customer requests were carried out on time and properly. • Paid close attention to the needs of each customer and was always called on to diffuse a volatile customer situation. • Perform duties of Service Writer, write repair orders, and dispatch work. • Addressed Customer concerns regarding potential damage done by detailing services. • Positively contribute to the client's shopping experience by properly handling all store functioning and personnel to get max sales Performance. Show less

Work on CATIA as well AUTOCAD 2D