• Communicating with consumers based on their needs primarily via phone, but also via email to understand their inquiry and communicate a viable solution with a high service level. • Managing lead generation, delegation, follow-up of leads from internal and external sources to ensure that they are being utilized effectively and benefitting the business. • Actively identifying, proposing, and driving activities with stakeholders within and outside the customer care organisation, to… Show more • Communicating with consumers based on their needs primarily via phone, but also via email to understand their inquiry and communicate a viable solution with a high service level. • Managing lead generation, delegation, follow-up of leads from internal and external sources to ensure that they are being utilized effectively and benefitting the business. • Actively identifying, proposing, and driving activities with stakeholders within and outside the customer care organisation, to further improve quality and efficiency in our processes.• Ensuring customer satisfaction with timely responses to their needs, understanding customer dissatisfaction by logging complaints, and maintaining the stakeholder’s contribution towards the business goals.• Gaining insights and learning both about the consumers and the products at the same time to help provide support to our consumers and further understand the business objectives and its goals. Show less

• Delivering the highest level of customer service and making it a joyful and easeful experience for the customer under GDPR guidelines aligning with a financial institution. • Assisting & resolving customer queries in the branch through pre-booked appointments, walk-ins, answering inbound telephone calls from customers and making outbound calls to HO while also responding to customer queries via different channels such as e-mails, voicemails & text messages.• To carry out transactions… Show more • Delivering the highest level of customer service and making it a joyful and easeful experience for the customer under GDPR guidelines aligning with a financial institution. • Assisting & resolving customer queries in the branch through pre-booked appointments, walk-ins, answering inbound telephone calls from customers and making outbound calls to HO while also responding to customer queries via different channels such as e-mails, voicemails & text messages.• To carry out transactions that include opening new accounts, faster payments, CHAPS payments, account closures etc. in the counter in line with operational guidelines.• Using the core banking system at YBS for start of day processes & end of day reconciliation, Customer and Account enquiries, Cash & Cheque operations, Fund transfers and bill payments, etc.• Guiding customers about ISAs, Fixed-Rate Bond and Saving accounts and bringing in new investment where they can invest up to a maximum of £2 Million Pounds in the saving accounts. • Assisting customers who are vulnerable and staying vigilant in seeing signs of vulnerability so that customers can receive support while maximising customer relations and satisfaction. • Handling complaints from our customers at first point of contact by recording, investigating, and supporting customers with the right outcome of their complaint. • Maintaining the Sales & Service KPI figures to the highest level such as Branch Satisfaction, Total Accounts opened per appointments, Mortgage Prompts, Web-enabled percentage, etc. and tracking customer interaction & satisfaction, branch NPS etc. through CRM platforms. • Looking to improve and develop by proactively identifying and implementing changes to support fair customer outcomes and increase our service levels and promoting customers, the digital channels YBS has to offer and to support customers to self-serve and meet their individual needs. Show less

• Helping customers with queries and requests & always Maintaining a high standard of customer service• Merchandising stock, ensuring great availability for our customers & assisting with stock control and replenishment• Working on the checkout serving customers and ensuring smooth transaction in the store• Helping keep the store clean, tidy and safe for the customers

• Driving sales to achieve and exceed the store targets• Provide product knowledge to customers and delivering excellent customer service while maintaining the store’s standards.• Implementing visual merchandising standards that align with the Sports Direct Brand & Ensuring the pricing of product displayed is current and correct • Processing & replenishing the stocks and managing the stock inventory.

Gained knowledge about the basic procedure of functioning of ‘Not for Profit organization’ & tools of good governance and also assisted for the Project Lead on research on issues of public importance and public policy.

Contributed in Market Research, Study and Analysis for Typhoo India in the areas of Tea Bag Industry in the Eastern Part of India and exhibited strong ethical values and commitment towards the role.

Part of the Bengal U-16 Cricket Team as a Stand-bye probable player for the 2015-16 Season.