Infobip is a global communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers' preferred channels."Role Description:1. Ensure growth of assigned customers (achieved revenue/gross profit growth on assigned customers).2. Customer retention (prevented churn of customers, prevented churn of revenue/gross profit, new usecases, customer health score, new channels).3. Ensure customer satisfaction (customer feedback, escalations from customer side, Rocco survey).4. Ensure advocacy from assigned customers (referrals, new customers from referrals, NPS score).5. Cooperate with internal stakeholders in bringing best value to customers (stakeholders’ feedback).