Participated in a 6-month IT architecture case competition to build real-world IT solutions by driving sustainability for environmental change keeping SDGs in mind. This includes deliverables like writing Epics/User stories, defining Business Processes, designing UI/UX and Architecture execution plans.

Developed a plan and proposed a marketing strategy to address potential customers for a financial technology company called Wise.

Assigned Engineer for multiple top-tier customers in the Media and Cloud services, presented by the world-leading Content Delivery Network (CDN) to customers around the world. My role included:• Resolved complex technical problems reported by global customers related to Akamai's products and Infrastructure, including top premium customers of the Nordic market.• Actively supported revenue generation by managing high-profile media streaming events like the FIFA World Cup and Olympics, working closely with Business Relationship Managers, Network Engineers, Software Engineers, Pre-Sales Reps.• Designed and conducted statistics studies using log data and proposed optimization solutions to improve delivery performance by 25%-45% depending on the configuration.• Developed scripts (AWK) and collaborated with Software Architects to improve existing tools. • Performed case reviews with management to improve ticket workflow, which increased the efficiency of engineers by 15%.• Supporting and Sharing knowledge on video streaming delivery, mostly for HLS, MPEG-DASH, Smooth Streaming, RTMP, HDS delivered over the Akamai network.• Collecting, Reviewing, and Analyzing Client and Server enhanced logs, HTTP Request/Response Captures, Interpreting HTTP Status Served, Error Codes, Time Responses, Caching Information, and other relevant values.• Reviewing, Analyzing, Reproducing, and Troubleshooting Issues referring to OSI and TCP/IP model using an extended set of Analysis/Debugging tools (Chrome/Firefox DevTools, Wireshark, Charles Proxy, MTR/Traceroute, Telnet, FFmpeg, Curl/Wget, and more).• Worked with cross-functional teams on testing and implementing a new call distribution system within the company.• Created/updated internal technical documentation (Confluence) and improved knowledge base articles.• Was actively involved in the process of hiring new candidates and mentoring new hires in my team.

Successfully completed the six-month program which trained in the fields of LAN Switching, Professional Development, Routing protocols, Collaboration products, Security, and Data Centers. The program included:• Weekly WebEx sessions (topics related to switching, routing, virtualization, security, soft-skills, network engineering, and development).• Monthly on-site Cisco campus seminars.

During the period of internship, I gained knowledge in the following fields:A. Information Technology- Managing networking systems including configuration of CISCO devices- Administration and Management of Windows Server 2003- Basic Server Management & Backup Tools ( e.g. User Management, Dameware NT Utilities Application)- Involved in the fixing of software used for the operation of overhead crane & configuration of IP camerasB. Maintenance- Programming in Fatek FBS 10-ma Controller- Working of State-of-Art LAEIS Hydraulic Press with Robot KUKA, controlled by S7-300- Using frequency converters (large scale) for fan speed adjustment in the high temperature kiln- Working on technical departments in all Production divisions