Haptik is one of the world’s largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date. The company has been the recipient of several industry accolades, including the Frost & Sullivan Award for Conversational AI Company of the Year 2018, and recognition as one of the Top 25 AI Companies in the World 2018 by AI Time Journal. Haptik’s leading clients and enterprise partners include Samsung, Oyo Rooms, KFC, Coca-Cola, Tata Group, Club Mahindra among others.Haptik is a part of the Reliance Jio group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019.

Haptik is India’s largest Conversational Commerce platform that is powered by both AI and real humans. A chatbot compamy that enables USERS and ENTERPRISE to ENGAGE, TRANSACT and GET THINGS DONE. On consumer side: Haptik App > A personal assistant service, which aims to redefine the way people get their everyday tasks done using chatbots as the underlying interface. Having partnered with leading players across various categories, Haptik aims to become a one-stop shop mobile commerce platform to book FLIGHTS, TRAINS, CABS and a lot more.On Enteeprise side: We build chatbots that can be used to IMPROVE CUSTOMER SERVICE, LEAD GENERATION and KNOWLEDGE SHARING which can be deployed on APPS (Android,IOS), FACEBOOK, TWITTER, MOBILE WEB, WEBSITES and MESSAGING.Haptik is a Times Internet company, the digital arm of The Times Group. The app is the highest rated lifestyle app in India, and in 2015 was voted as "One of 25 companies to watch in mobile globally" by the Mobile World Congress.

- Built and developed Brand / Distributor relationships.- Managed Sales & Distribution Channels through distributors / CFAs.- Responsible for Procurement / Buying of FMCG products.- Building & leading a team of brand alliances and also being an active mentor and coach for the team.- Exploring revenue generation opportunities within the FMCG space.- Overseeing a team of 6 Senior Managers, Managers, and 45 members of sales force.- Identifying and on-boarding new organizations and companies as clients and strategic partners.- Dealing and associating with Chief Marketing Officers, Head of Marketing, Head of category from diverse FMCG companies.

- On-boarded 200+ Brands in FMCG Space by selling the concept.- Oversaw a team of 17 Assistant Managers who were responsible for on-boarding 800+ brands and maintaining relationships with the brands.- Ensuring listing and cataloguing of products for the on-boarded brands.- Actively coordinating with brands and internal operations team to manage process flow. - Maintaining Relationship with the Brand and developing the account.- Conducting sales presentations for the existing clients and new clients.- Coordinating with the internal teams to ensure the smooth on-boarding of clients within the specified timeline.- Keeping track of the modifications and developments within the industry.

- Driving Sales in terms of Value & Volume for respective seller accounts and creating new seller accounts.- Competitor Monitoring on key products – key vendors, market trends and growth driver.- Creating a pleasant atmosphere for interaction of customers and taking appropriate action to meet their needs.- Ensures focus on Vendor Relations, Strategy and Operations.- Pro-active enhancement of the product Portfolio and Backend processes.- Creation of optimum Processes to drive synergy & efficiency in the business.- Communicating company vision, direction and updates from in and outside the company (even about competition).- Contribution to discussions on design and look of site pages or enhancement of existing ones.- Responsible for planning & execution of promo campaigns & other marketing activities as per calendar.- Drive initiatives to achieve business objectives in an efficient and scalable manner.- Work with cross functional groups to ensure speedy execution and resolution of matters of priority.- Work with marketing and category teams to acquire new leads.- Partner with internal stakeholders to ensure regular engagement of those leads for better conversion.- Working closely with marketing team to drive faster or targeted registration in a geo utilizing.- Working closely to get the products to ensure proper Geographical Utilization, Regional Utilization and Local Utilization.- Category and working with onboarding, cataloging and product teams for better management and conversion of leads.- Responsible for seller acquisition at Flipkart marketplace. - Working with categories to manage their seller acquisition targets. - Responsible for new seller selection and experience.

- Handling FMCG (Home & Personal Care) section of a flagship store and achieving a growing turnover, month on month basis.- Spearheading a team of around 70 employees and showing them the growth path as well as mentoring them to perform their tasks more accurately. Training employees on customer service, business development, visual merchandising etc.- Finding out top selling SKUs and initiate dual delivery of those articles to streamline Auto Replenishment System (ARS).- Evaluating and surveying the market and continuously incorporating new ideas and plans into the retail chain.- Working to figure out the right mix of indoor and outdoor marketing plans, display on floor communication & visual Merchandising to increase the operational efficiency.- Preparing MIS reports and category health trackers through data mining.- Identifying new sources of revenue by suggesting NPIs.- Ensuring smooth flow of work by liaising with marketing, merchandising, commercial and supply chain.- Taking yearly appraisal for the entire team members by carefully understanding & analyzing the potential of every employee.- Work on inventory reduction of stocks, blocked stocks, slow moving stocks and propose plan to clear such stock.- Dealing professionally and courteously with all customer complaints or queries.- Stellar role in taking steps to improve product delivery and implementing dual delivery in a week for major vendors like HUL, Reckitt Benckiser, P&G to improve availability.- Participated and completed the Training Program and am a certified trainer “TRAIN THE TRAINER” (TTT) for giving operations training.

- Dealing with customers directly, or via telephonic or virtual media.- Providing first call resolution while processing and handling various issues, on a regular basis, regarding customer complaints, feedback, and requests.- Recording details of inquiries, comments and complaints and taking appropriate action.- Handling Customer Loyalty Program.- Analyzing data relating to customer retention and customer feedback.- Streamlining the home delivery process.

-Taking interviews-Coordinating with the HR executives of different companies-Mentoring new members who joined the Company-Maintaining database

-Customer Relationship Management-Designing and retailing of garments-Supervising and instructing the workers-Dealing with Vendors