Marketing Manager - Digital Marketing, Social Media & Loyalty
Bangalore
Marketing Manager – Digital, Social Media and Loyalty (Jan 2014 till present)Digital Marketing & Social Media• Building digital brand positioning, messaging, and visual presentation.• Deeply understand consumer behavior via consumer research to stay up to date in the dynamic high fashion Indian retail space.• Developing digital content and strategies for high-fashion Indian youth to increase traffic, demand and engagement.• Own the digital platforms to develop strategies to complement organization’s offline marketing and mass media efforts.• Developing strategies and managing brand’s own blog to create relevant and useful content to enhance organic brand reach to digital junkies.• Collaborate with leading bloggers and influencer to create relevant fashion content.• Manage the brand’s app by creating relevant content for day to day engagement with active users. Monitor user ratings and reviews on the app store. Drive strategies to get more app downloads and maintain high ratings in the app store.• Reporting key metrics, analyzing and interpreting trends from Facebook, Twitter and GA analytics.Consumer Loyalty – Landmark RewardsUse of data analytics for better targeting, hyper-personalization, and increased productivity without extra costs.Develop strategies to attract and retain high-value consumers.Use in-depth customer intelligence to create successful loyalty campaigns that includes cross-channel personalization, look-alike models, and predictive models.Develop communication strategy for the 4 million base to avoid carpet bombing. Apply waterfall by prioritizing campaigns at a member level to ensure a member does not receive more than 1 campaign at a time.Manage email marketing campaigns end-to-end, including targeting, monitoring open rates and reporting ROIs through powerful subject lines, relevant personalization, and testing of various templates to effectively communicate campaigns and improve overall performance of emails.