Siddharth Deb Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

As an Senior Implementation Project Manager, responsible for implementing Curio Travel and Expense services and having the overall leadership responsibility when Functional and Technical Consultants, or extended services resources join the project. These also include project management, solution design, hands-on service configuration, client project team.

Bengaluru Area, India

# Conduct design and requirement gathering sessions with client and travel agency partners. Understanding clients business model and design Concur Travel Solution to best fit their requirement.# Work with client on different business use cases and provide consultation to them on how these scenarios will be managed in Concur Travel Solution. # Work with.

Gurgaon, India

• CRM implementation in DMC (Destination Management Companies) of Make My Trip in Singapore and Thailand
• Implemented the ERP (TTS system) to integrate online booking and offline booking in DMC (Destination Management Companies) of Make My Trip in Singapore and Thailand
• Inventory system implementation in DMC (Destination Management Companies) of Make My Trip in Singapore and Thailand
• Simplified quotation and booking process for the reservation team in DMC (Destination Management Companies) of Make My Trip in Singapore and Thailand

Gurgaon

• Automation of International and Domestic holiday enquiry distribution process in CRM
• Implementation of B2B sales process in CRM for International Holidays
• Implementation of CRM for International holidays post sales process
• Manage CRM – HP tool (in house system) - mid – office projects for sales, ticketing and operations team
• Managing Team of online International and domestic holiday enquiries ( distribution of enquires to branches, call centers and Holiday experts based on agent skillset)
• Reporting and Analysis on performance of branches and call centers

Gurgaon, India

• Managing online International and domestic holiday enquiries ( distribution of enquiries to branches, call centers based on agent skillset)
• Reporting and Analysis on performance of branches and call centers
• Managing MIS of International and Domestic holiday leads
• Trend Analysis on Holiday enquiries
• Dipstick on customer enquiries to check the quality of the query and the quality of response to the customer and share feedback with all stakeholders ( Marketing team, Sales team and Product team)
• Regular interaction with branch managers and call center managers to improve sales conversion and process improvement

Mumbai Area, India

• Setup of Air sales and post sales process in Mumbai office
• Training of new agents in Air sales and post sales process
• Handling Air sales and post sales enquiries (date change, Cancellation, general information requests)
• Handling refund requests (including coordination with air operations and finance team for possessing of stuck cases)
• Managing customer escalation and dispute resolution on online bookings

Gurgaon, India

• Handling Air post sales enquiries (date change, Cancellation, general information requests)
• Handling refund requests (including coordination with air operations and finance team for possessing of stuck cases)
• Managing customer escalation and dispute resolution on online bookings
• Provide and negotiate viable options to customer on online bookings (bookings which didn't get processed due to technical error)
• Mentoring and floor support to new joiners

-Handling Priority Customer Queries-Daily Reservations and Sales Query-Customer Service Calls

Bachelor Of Commerce (B.Com.), Accounting And Business/Management

Higher Secondary School Leaving Certificate, Accounting And Business/Management