Projects: SaaS Model – Shell Customer Data Migration Project – USD 4.8M | PaaS Model – Shell Maintenance and Support USD 5.8M | Shell Mobile Application Development with Local Vendor - Shell Card Application vs Payment Gateway -USD 0.58M Maintain "Green" status on the business dashboard through meticulous attention to deliverables and compliance standards.  Collaborate across IT departments to expand IT cross-functional organizational capacity, addressing priorities, functions, and common goals, including managing BAU, CR's, and PCR's  Mitigate IT risk of overages by monitoring expenditures and maintaining detailed daily progress records, identifying and correcting areas for improvement and Optimization using RAG Templates & Dashboards  Execute a customer-centric approach by providing IT Service Delivery & Support in accordance with SLAs/SLOs, leading to enhanced CSAT levels. Effectively manage escalated cases and ensure quick resolution, streamlining KPIs/KROs based on business requirements.  Liaise with various teams working on Microservices and API connectivity according to business and architectural needs.  Conduct technical discussions and review sessions with technical development, business analysts, architects, scrum masters, and quality teams to communicate requirements and change requests for custom programs based on business guidelines and ITIL Process  Support processes and procedures that significantly reduce customer implementation cycle time and eliminate opportunities for deployment defects. Lead discussions on legacy system retirement, capturing As-Is business processes, data migration requirements, and conversion strategies, involving automation scope of work.  Play a key role as a Core Team Member in ISO Audit, Operation & Service Delivery Prospect, maintaining a 99.98% SLA  Receive the Technical Manager Specialization Award for demonstrating knowledge, capabilities, and experience.

Pioneered the migration to SAP S4 HANA Model from traditional systems for IS Retail Market (GameStop) across US and Europe - time and material contract.

Conduct Vulnerability Assessment and Penetration Testing across infrastructure - Onshore and Offshore for Bayer Healthcare Pharmaceutical company

Projects: SunTrust, BP, Airtel Africa, Lebara, Seadrill, CRH Europe, Bharti-Tech LAN, AT&T, MMM Health Care, General Motor & Medtronic MiniMed Inc. - USD 0.5M – USD 2M (Multiple Portfolios)Domains: ERP (SAP & Oracle), Network (Telecommunication), IBM SoftLayer, Hybrid Cloud, System Backup Disaster Recovery  Ensured timely delivery of BAU activities for PAN India projects spanning 23 states and NWSM projects covering 17 African countries  Implemented methodologies in line with Quality Management System, ensuring compliance with SEI CMMi Level 5 requirements  Led end-to-end Project Management for SAP AMS with 7 Modules and managed project documentation (PDR, PCR) and deliverables  Executed project to closure following standard OPAL processes, Process, Methods & Tools Snapshots, and Project Tailoring Decisions  Oversaw User Access Management on platforms like Mainframe, Active Directory, Microsoft Exchange, Blackberry, and other handheld devices. Maintained SL – 99.98% with a 4% attrition rateTop of Form

Responsible for assisting PMO Lead in handling program levels issues, change request.Ensures that the Project and Service Delivery are kept up to date.Prepares status reports and updates the same to the Management team.Con Call with the clients – giving project Daily – weekly – Monthly Update.Performance Business Review- Weekly, with Client both internal and external.Supervise and maintain master program schedule as well as.Coordinates with lead in preparing ad hoc presentations and other essential task as required.Provides support and guidance to Business Analyst and Program Managers with the help of other Leads.Hiring Life cycle to an Extent – Operation Round.Managing Transition – New LOB Setup.Review deliverables at the final stage /phrase of the project Delivery• Maintaining SL at 97 % with 110 % forecast.Onshore - offshore ImplementationImprove the CSAT for the ProgramVoice, Email and chat support – Supervising need of the Hour.

Responsible in recruiting New Hire for the ProjectsProcess Training – Product and Process for 3 LOBS.Con Call with the clients – giving project Daily – weekly – Monthly Update.Performance Business Review- Weekly, with Client.Prepares status reports and updates the same to the Management team.Supervise and maintain master program schedule as well as - share point site.Client Calibration and Project Update.Business Dashboard UpdateTransition of 3 LOBS - Accounts: Microsoft Xp, Acer Gateway. International Project on Process Implementation and documentation for Acer Gateway.Review deliverables at the final stage /phrase of the Project.Maintaining shrinkage of 6 % a day and attrition of 3% in a Quarter.Core Part of the Team in setting up Acer Gateway in Vizag- India (400 seats approx.)Complete Transition of the Process from Capacity Planning, Hiring and TrainingOn floor Support, Leading the Team and Con call with the Client on a daily basis.Voice, Email and chat support – Supervising need of the Hour.

Creating New ID – New HireCon Call with the clients – giving project Daily – weekly – Monthly Update.Performance Business Review- Monthly, with Client.Creating Process RnRManaging On-shore – Offshore knowledge transfer.Updating the Delivery Leads and the Clients on the detail Program Stats.Creating MTD, WTD and DTD files.Controlling the MOD desk – shift basis. Maintaining Project Summary.

Responsible in recruiting New Hire for the ProjectsLeading 2 Team – individual strength of 18 and 22 each.CON – Calls with the Clients and on – shore team for process Improvement.Day to Day Admin - HR related works.Team forecasting to achieve maximum Production.Controlling Attrition to 3% and Shrinkage to 4% on a MTD basis.Event Management during RnR’s.Gazing the Team performance and setting a Improvement Plan’sMaintaining standards among the production floors.Barclay’s Mandate Holder - Sanction Mortgage up to 500,000 PoundCreating Stack Ranks Data, business, Client.Creation of ID for new Employees

Training – Product and Process for 3 LOBS.Supervision team strength – 34 FTE.Prepares status reports and updates the same to the Management team.Supervise and maintain master program schedule as well as - share point site.Client Calibration and Project Update.Business Dashboard Update.Transition of 3 LOBS - Accounts: HP – Sales.Core Member in setting up a New LOB – Sales Team for one Project – 52 FTEReview deliverables at the final stage /phrase of the Project.Bulk online sales and closing Orders over secure Gateway.Voice, Email and chat support – Supervising need of the Hour.