Siddharth Govil Email & Phone Number

Toronto, On, Ca

London, Ontario, Canada

Orillia, Ontario, Canada

• Manage overall technical activities, procedures, controls, and service to support the operational and competitive position of the company. Manages a team of 7+ on-site and field technicians across Canada, ensuring that the standards/targets set for excellence, customer satisfaction, productivity as well as ongoing technology and customer maintenance meet SLA’s,• Leads, motivates, develops, and mentors the on-site and field technicians, while also providing direction and support to the team holding them accountable for quality, productivity and customer satisfaction.• Manage all field related components of planned installation, repair and maintenance activities, including staffing, routing, and equipment needs. Responsible for performing on-site installation, servicing, maintenance, troubleshooting and repair of equipment.• Responsible for continual process improvements as well as implementation of new processes, fostering a safe work environment• Implemented a new service order planning process thereby improving timely delivery and overall control by more than 60%.• Efficient in understanding the customer business and building plans to exceed expectations. Handling premium clients like Boston Scientific, Alberta health Services, Ontario health, etc.• Ensure a pro-active approach to resolving any customer complaints or disputes, continuing to promote a high standard of customer service. • Responsible for tracking and accurately processing service parts and timely return of defective machines / parts and coordinating with internal teams for process optimization of Inventory and Sales.

Oakville, Ontario, Canada

Leading project planning, scheduling, financials, communications, and administration of small to multi-million-dollar projects in the medical equipment sector.• Responsible for organizing, monitoring, develop strategies and ensuring that all operationand administrative activities within the organization centre are performing at their level best to ensure maximum efficiency.• Managing a team of 10+ direct reports to guarantee timely product delivery, exceptional customer service and proactive problem resolution, while ensuring all the safety and compliance measures are adhered to attaining best practices. • Coordinating with 3PL providers to ensure all the agreed upon KPIs are met and service metrics are constantly monitored and improved.• Responsible for continuous improvement the pre-existing SOP’s and processes within the organization to increase overall management and foresight. Also lead and assisted with the ERP and WMS system rollout• Designed, planned, and implemented new cloud-based system for warehouse management and inventory management thereby increasing overall effectiveness by 45%, and cutting down costs by 15% at the distribution centre, thereby improving pricing• Responsible for reducing operating costs in line with the P/L budget forecast by improving procedures and incorporating new process improvements and sourcing systems, thus reducing overall production time by 50% and increasing on-time delivery rate by 75%.• Handling day-to-day distribution, planning and operations of multiple warehouses, associates and operations for timely order fulfillment, business requirements, and employee satisfaction.

Noida, Uttar Pradesh, India

• Spearheaded operational and strategic daily handling a team of 100+ engineers and Front-line managers to improve customer service experience, increasing turnover rate by 40% in a year while increasing a customer satisfaction index to 4.4 out of 5• Planned and implemented new cloud-based system for part and inventory procurement for warehouses. Achieved 100% client retention while increasing on time order rate by 35%• Reduced operating costs by designing collaborative business model in line with P/L annual budgets. Introduced new fast-moving inventory systems for new vendors and area supervisors at problem locations thus reducing back-order rate by 50%, stabilizing average inventory by 40% & increasing customer satisfaction to 90% • Led an end-to-end design and implementation of new metric driven planning process improvement using predictive analytics to improve the rate of return by 45%. Assigned and standardized a lean management approach, improving inventory planning and sourcing systems by 75%• Handled customer escalations with headquarter management, trained and coached engineers in service planning.• Monitored and controlled the install base and managed new installations, spare part allocation, annual contract renewals, warranty repairs and technical escalations keeping in mind the cost allocation and aimed at lowering annual service cost figures. Reduced annual warranty costs by 15% during the year 2018-19 and 2019-20.

Gujarat, India

Increased the efficiency of yard welding by introducing a procurement process improvement, leading to an increase in productivity by 10% & a decrease in lead time between fabrication and erection on site by 7 -10 days each month• Emboldening the safety measures taken at fabrication yard by supervising HSE audits daily, promoted safe practices led by example and monitoring the LTI and MTI rate, effectively having 5,00,000 safe man-hours of work• Prepared and designed erection process plans for static and rotary setups with pre-requisite calculations, transportation, and inventory count for the erection of heavy equipment over variable tonnage and crane support

Gurugram, Haryana, India

• Led project sales for the projects and equipment vertical and brought in 10 new key accounts with a revenue addition of $0.35Mn within the first 6 months. • Pitched logistic solutions for then upcoming solar and wind energy projects in India, eventually bagging 2 projects (on EXW) for wind and solar respectively.• Led the Wind energy & the new Metro Rail projects from ground level, overseeing both logistics & operations of the same, thus successfully delivering projects worth $0.75Mn in a span of 9 Months.• Handled import/export documentation as well as collaboration for inbound as well as outbound materials, effectively handling accounts worth $15000 a Month including documentation of all logistics activities for the ongoing EXW projects with client retention of 80%.

Noida, Uttar Pradesh, India

Single handedly worked with the IT and the Capacity teams, to design and implement a capacity analysis tool for the client "SPRINT".The tool "Capacity Calculator" was programmed in ASP.net using C# programming language. The tool effectively incorporated multiple channels of communication and helped determine, manage and work on live capacity figures proactively.Having being deployed live in just over 3 months, it also led to the capacity process improvement by 60% and effectively saved 15,000 man-hours monthly.

Master Of Business Administration - Mba, International Business & Operations, 7.8

Activities and Societies: Active President of the Marketing Club, participated in several debates and company interaction seminars. • Year.

Bachelor Of Technology - Btech, Electronics & Engineering, 6.2

Activities and Societies: Actively participated in the sports events and represented my institute and college for both inter as well.