Siddharth Lanjekar Email & Phone Number

New Zealand

Auckland, New Zealand

-Deploy and configure IT hardware and software across multiple locations.-Administer Office 365, including Exchange, SharePoint, and Teams.-Manage Mobile Device Management (MDM) solutions, including Intune.-Assist with the onboarding of new employees, including setting up workstations and configuring accounts.-Provide end-to-end technical support for deployment projects, ensuring minimal disruption to business operations.-Collaborate with clients to understand their IT requirements and deliver tailored solutions.-Troubleshoot and resolve technical issues during and post-deployment, maintaining high client satisfaction.-Document deployment processes and provide training to end-users.-Implement and manage Multi-Factor Authentication (MFA) across the organization.-Collaborate with other IT team members to identify and implement process improvements.-Provision, modify, and repair equipment. Keep the Technology Asset Register up-to-date and manage IT resources.

India

- Provide outstanding technical support via phone, email, and in-person interactions, consistently exceeding client satisfaction benchmarks.- Manage and resolve daily customer calls, addressing and resolving user-reported issues with a focus on maintaining a high standard of service.- Install, configure, and maintain Windows and Mac operating systems, along with diverse software applications, contributing to seamless IT functionality.- Collaborate closely with the IT team to implement strategic network improvements, significantly enhancing performance and fortifying security measures.- Play a crucial role in setting up and managing user accounts, security permissions, and email systems, optimizing the overall user experience.- Reduce recurring issues by providing comprehensive training to end-users on basic troubleshooting techniques and best practices.- Contribute significantly to the planning and execution of IT infrastructure projects, including successful server migrations and network expansions.- Monitor systems in operation, swiftly troubleshooting errors to ensure seamless functionality and uphold data security.- Apply proficiency in patching software and installing new versions to eliminate security vulnerabilities and protect valuable data.- Expertly remove malware, ransomware, and other threats from laptops and desktop systems, ensuring a secure computing environment.- Provide valuable assistance to end-users in conference room equipment setup, enhancing collaboration efficiency.- Proactively suggest impactful software and hardware modifications to reduce lag time and improve overall IT system speed.- Demonstrate proficiency in identifying and resolving network connectivity issues, ensuring uninterrupted connectivity.- Apply the ability to configure network settings on workstations and troubleshoot related problems, contributing to a robust IT infrastructure.

Maharashtra, India

1. Maintained personnel records and updated internal databases to support document management2. Computerized office activities, maintained customer communications, and tracked recordsthrough delivery3. Proficient in hard disk recovery, ensuring data retrieval with precision4. Skilled in laptop and computer repair, software installation, and Windows setup (XP, 8, 10, 11)5. Expert in laptop and computer maintenance, upgrades (RAM, SSD, Hard Disk), andreplacements6. Proficient in CCTV installation, configuration, and remote desktop connectivity7. Excel at maintaining user records, and fostering organized operations8. Effective communication with global teams for seamless collaboration.9. Investigated hardware product issues involving materials and software and devised solutions10. Maintained technology equipment performance by configuring, diagnosing, and repairinghardware11. Strategically implemented new computer projects and hardware installations to improveworkflow for 200+ employees12. Collaborated with other departments to identify and solve software issues13. Troubleshoot technical issues with printers, network, and phone systems.14. Analyzed in-depth technical knowledge to assist with basic IT infrastructure, network equipment (routers, switches, servers), visualization, VPN, VMware, and Hyper-Converged infrastructures.

Maharashtra, India

1. Strategically develop, implement, and sustain branch business plans2. Achieved a 20% increase in sales.3. Facilitate productive client meetings with senior leadership4. Deliver exceptional customer service top priority5. Generate insightful Monthly Desktop Audit reports6. Ensure efficient formatting with reliable backups7. Identify and resolve laptop and computer issues adeptly8. Expertly assemble computers to meet specific needs.9. Designed computer hardware components and peripheral devices10. Investigated hardware product issues involving materials and software and devised solutions11. Efficiently managing time, and consistently meeting all task deadlines.12. Uphold company policies, principles, and procedures for consistent excellence