Siddharth Mehta Email & Phone Number

Noida, Uttar Pradesh, India

Working as CEO @3i Business Solutions . Currently having presence in Noida Sec-59 with BPM setup of 500 plus capacity . We are just not BPM , our other service offerings include RPO , ASR Based IVR Platforms , Smart Apps & Job Portal . Currently catering to multiple clients of repute with diversified portfolios which includes Banking & Financial , Healthcare , Ecommerce, Market Research , Insurance etc

Noida Area, India

Worked as Chief Operating Officer with direct reporting into Director of the organization . Managed two Contact Centers (Noida & Mumbai) with employee base of 3kPlayed a vital role in the exponential growth of people & processes in the organization with a vision to take it from 3k to 15k employee base with diversified business portfolios into BPO arena & Digital SpaceResponsible for Business Development, Expansion & Growth in line with Organization Plan/Goal by Building deep… Show more Worked as Chief Operating Officer with direct reporting into Director of the organization . Managed two Contact Centers (Noida & Mumbai) with employee base of 3kPlayed a vital role in the exponential growth of people & processes in the organization with a vision to take it from 3k to 15k employee base with diversified business portfolios into BPO arena & Digital SpaceResponsible for Business Development, Expansion & Growth in line with Organization Plan/Goal by Building deep relationships with existing clients, key stake holders & identify the growth probability / expansion of running businessesOperations & Service Delivery along with People Management, Talent Acquisition & putting a strong Governance Model in placeRevenue & Cost Management with strong focus on cost optimization , zero or negligible leakages Show less

Delhi Area, India

Worked at the capacity of COO with direct reporting into MD & CEO ,handling diversified clients including Telecom , DTH , E commerce , Government Projects . Key responsibilities include Operations & Service Delivery , PnL Management , People Management , Client Management , Project Management & Transition , Business Development , Assisting Organisation in developing key strategies

Noida Area, India

Worked as Vice President North , managing four contact centres i.e. 2 in Noida , 1 in Gurgaon & 1 in Jaipur with team size of 5000+ employees running multiple LOBs (Telecom –Inbound/Outbound, Back Office , DTH & E-Commerce) .

Gurgaon, India

Business Head for one of the Telecom process. Joined as AGM Operations in Mumbai (Jan’08-June’08) where in the center started with 200 seats in December’08 and has grown to 600 seats with approximately 1500 associates in the short period of 3 months of start of operations. Transferred to Gurgaon Center from July’2009 onwards during expansion of 2 biggest Telecom Clients .Scaled up the Center from 500 employee base to 1400 plusPromoted as DGM Operations in April’2010 Deputed in Dehradun… Show more Business Head for one of the Telecom process. Joined as AGM Operations in Mumbai (Jan’08-June’08) where in the center started with 200 seats in December’08 and has grown to 600 seats with approximately 1500 associates in the short period of 3 months of start of operations. Transferred to Gurgaon Center from July’2009 onwards during expansion of 2 biggest Telecom Clients .Scaled up the Center from 500 employee base to 1400 plusPromoted as DGM Operations in April’2010 Deputed in Dehradun Center for 6 months to stabilize existing set up along with transitioning & expansion of existing business Show less

Noida

Transitioned & Managed Inbound Process for Indian Railways (139 Services).I was part of the leadership team and played a major role in the dynamic growth plan of the project. Scaled up the Center to 800 plus employeesThe responsibilities include running the end to end processes with SLA’s achieved, Implementation, compliance & continual process improvement, Future expansion and optimizing revenue generation of the processHave played a major role in implementation of value added services… Show more Transitioned & Managed Inbound Process for Indian Railways (139 Services).I was part of the leadership team and played a major role in the dynamic growth plan of the project. Scaled up the Center to 800 plus employeesThe responsibilities include running the end to end processes with SLA’s achieved, Implementation, compliance & continual process improvement, Future expansion and optimizing revenue generation of the processHave played a major role in implementation of value added services for client like Dial A Ticket & SMS push/pull services Show less

Janakpuri

Managing the travel vertical inbound volumes of Western, Southern & Eastern Region operations of National carrier Indian Airlines(1407 service) The responsibilities include managing SLA’s , setting up the end to end processes, future expansion, optimizing revenue generation for each process managed in the Center and providing functional support , Client ManagementPart of entire transition & migration of process with startup headcount of around 100 employees which was scaled up to 1000… Show more Managing the travel vertical inbound volumes of Western, Southern & Eastern Region operations of National carrier Indian Airlines(1407 service) The responsibilities include managing SLA’s , setting up the end to end processes, future expansion, optimizing revenue generation for each process managed in the Center and providing functional support , Client ManagementPart of entire transition & migration of process with startup headcount of around 100 employees which was scaled up to 1000 pus employeesI was also part of team establishing value added services like Dial-A-Ticket & Dial-A-Package services for Indian Airlines clientJoined as Assistant Manager, promoted as Deputy Manager & then Manager Operations during my stint of 3 years in the organization Show less

Nehru Place

Started working with Mobilink as Business Associate in Jan’ 1997 , subsequently promoted to Customer Care Department as Customer Care Executive for handling queries related to billing & collection. Promoted as Team Leader & then Sr. Team Leader for Call Center Operations . I was accountable for inbound and outbound processes service delivery , Client SLA and revenue generation

Bachelor Of Commerce (B.Com.)

Education record