Siddharth Mehta

Siddharth Mehta Email and Phone Number

Chief Executive Officer at 3i Business Solutions @ 3i Business Solutions
noida, uttar pradesh, india
Siddharth Mehta's Location
Noida, Uttar Pradesh, India, India
Siddharth Mehta's Contact Details

Siddharth Mehta work email

Siddharth Mehta personal email

About Siddharth Mehta

A perspicacious & insightful leader with over 26 plus years of diversified experience in Outsourcing Industry .Dynamic, result-oriented and decisive leader, with a strong track record in startups, turnaround and developing high-paced organizations. Proven success in strategy, planning and execution of business plansA Strong Business Leader possessing excellent communication skills, able to establish sustainable relationships with board or investors , employees, customers, suppliers and regulators with impeccable integrity & track record . Conversant with Migrations & Process Transitioning with hands on experience in setting up New Processes for leading verticals in Telecom, Travel, DTH , E-Commerce , Government projects etcCore expertise include Operations & Service Delivery , Revenue & Cost Management , People Management , Project Management & Transition , Client Management , Business Development .Blended contact centre exposure – Inbound ,Outbound , Back Office , E-mail , Chat etcVast exposure to execute business strategy, Manage Service Delivery, Ensure P&L control ,Meet budgeted profitability levels , Project Management, Bid Process (RFPs) & Contract Negotiations .In depth knowledge of entire Pre Sales Lifecycle , Business Development around prospects, Building the delivery model for prospect clients or basis the RFPs, Creating the commercial model, Negotiation with clients, Contract term closure, and execution till go live of the process

Siddharth Mehta's Current Company Details
3i Business Solutions

3I Business Solutions

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Chief Executive Officer at 3i Business Solutions
noida, uttar pradesh, india
Website:
3iworld.in
Employees:
11
Siddharth Mehta Work Experience Details
  • 3I Business Solutions
    Chief Executive Officer
    3I Business Solutions Jun 2020 - Present
    Noida, Uttar Pradesh, India
    Working as CEO @3i Business Solutions . Currently having presence in Noida Sec-59 with BPM setup of 500 plus capacity . We are just not BPM , our other service offerings include RPO , ASR Based IVR Platforms , Smart Apps & Job Portal . Currently catering to multiple clients of repute with diversified portfolios which includes Banking & Financial , Healthcare , Ecommerce, Market Research , Insurance etc
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  • Live Digital Marketing Solutions Pvt Ltd
    Chief Operating Officer
    Live Digital Marketing Solutions Pvt Ltd Sep 2018 - May 2020
    Noida Area, India
    Worked as Chief Operating Officer with direct reporting into Director of the organization . Managed two Contact Centers (Noida & Mumbai) with employee base of 3kPlayed a vital role in the exponential growth of people & processes in the organization with a vision to take it from 3k to 15k employee base with diversified business portfolios into BPO arena & Digital SpaceResponsible for Business Development, Expansion & Growth in line with Organization Plan/Goal by Building deep… Show more Worked as Chief Operating Officer with direct reporting into Director of the organization . Managed two Contact Centers (Noida & Mumbai) with employee base of 3kPlayed a vital role in the exponential growth of people & processes in the organization with a vision to take it from 3k to 15k employee base with diversified business portfolios into BPO arena & Digital SpaceResponsible for Business Development, Expansion & Growth in line with Organization Plan/Goal by Building deep relationships with existing clients, key stake holders & identify the growth probability / expansion of running businessesOperations & Service Delivery along with People Management, Talent Acquisition & putting a strong Governance Model in placeRevenue & Cost Management with strong focus on cost optimization , zero or negligible leakages Show less
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  • Iccs Bpo India
    Chief Operating Officer
    Iccs Bpo India Jan 2017 - Jun 2018
    Delhi Area, India
    Worked at the capacity of COO with direct reporting into MD & CEO ,handling diversified clients including Telecom , DTH , E commerce , Government Projects . Key responsibilities include Operations & Service Delivery , PnL Management , People Management , Client Management , Project Management & Transition , Business Development , Assisting Organisation in developing key strategies
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  • Vertex Customer Management India Private Limited
    Vice President North Operations
    Vertex Customer Management India Private Limited Mar 2011 - Dec 2016
    Noida Area, India
    Worked as Vice President North , managing four contact centres i.e. 2 in Noida , 1 in Gurgaon & 1 in Jaipur with team size of 5000+ employees running multiple LOBs (Telecom –Inbound/Outbound, Back Office , DTH & E-Commerce) .
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  • Spanco Bpo
    Dgm Operations
    Spanco Bpo Jan 2009 - Feb 2011
    Gurgaon, India
    Business Head for one of the Telecom process. Joined as AGM Operations in Mumbai (Jan’08-June’08) where in the center started with 200 seats in December’08 and has grown to 600 seats with approximately 1500 associates in the short period of 3 months of start of operations. Transferred to Gurgaon Center from July’2009 onwards during expansion of 2 biggest Telecom Clients .Scaled up the Center from 500 employee base to 1400 plusPromoted as DGM Operations in April’2010 Deputed in Dehradun… Show more Business Head for one of the Telecom process. Joined as AGM Operations in Mumbai (Jan’08-June’08) where in the center started with 200 seats in December’08 and has grown to 600 seats with approximately 1500 associates in the short period of 3 months of start of operations. Transferred to Gurgaon Center from July’2009 onwards during expansion of 2 biggest Telecom Clients .Scaled up the Center from 500 employee base to 1400 plusPromoted as DGM Operations in April’2010 Deputed in Dehradun Center for 6 months to stabilize existing set up along with transitioning & expansion of existing business Show less
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  • Bharat Bpo
    Regional Call Center Head
    Bharat Bpo Nov 2007 - Dec 2008
    Noida
    Transitioned & Managed Inbound Process for Indian Railways (139 Services).I was part of the leadership team and played a major role in the dynamic growth plan of the project. Scaled up the Center to 800 plus employeesThe responsibilities include running the end to end processes with SLA’s achieved, Implementation, compliance & continual process improvement, Future expansion and optimizing revenue generation of the processHave played a major role in implementation of value added services… Show more Transitioned & Managed Inbound Process for Indian Railways (139 Services).I was part of the leadership team and played a major role in the dynamic growth plan of the project. Scaled up the Center to 800 plus employeesThe responsibilities include running the end to end processes with SLA’s achieved, Implementation, compliance & continual process improvement, Future expansion and optimizing revenue generation of the processHave played a major role in implementation of value added services for client like Dial A Ticket & SMS push/pull services Show less
  • Spice Bpo Erstwhile Omnia Bpo Services Ltd
    Manager Operations
    Spice Bpo Erstwhile Omnia Bpo Services Ltd Sep 2004 - Oct 2007
    Janakpuri
    Managing the travel vertical inbound volumes of Western, Southern & Eastern Region operations of National carrier Indian Airlines(1407 service) The responsibilities include managing SLA’s , setting up the end to end processes, future expansion, optimizing revenue generation for each process managed in the Center and providing functional support , Client ManagementPart of entire transition & migration of process with startup headcount of around 100 employees which was scaled up to 1000… Show more Managing the travel vertical inbound volumes of Western, Southern & Eastern Region operations of National carrier Indian Airlines(1407 service) The responsibilities include managing SLA’s , setting up the end to end processes, future expansion, optimizing revenue generation for each process managed in the Center and providing functional support , Client ManagementPart of entire transition & migration of process with startup headcount of around 100 employees which was scaled up to 1000 pus employeesI was also part of team establishing value added services like Dial-A-Ticket & Dial-A-Package services for Indian Airlines clientJoined as Assistant Manager, promoted as Deputy Manager & then Manager Operations during my stint of 3 years in the organization Show less
  • Dss Mobile Communications Ltd (Mobilink)
    Senior Team Leader
    Dss Mobile Communications Ltd (Mobilink) May 1997 - Jan 2004
    Nehru Place
    Started working with Mobilink as Business Associate in Jan’ 1997 , subsequently promoted to Customer Care Department as Customer Care Executive for handling queries related to billing & collection. Promoted as Team Leader & then Sr. Team Leader for Call Center Operations . I was accountable for inbound and outbound processes service delivery , Client SLA and revenue generation

Siddharth Mehta Skills

Team Management Bpo Mis Service Delivery Performance Management Vendor Management Outsourcing Operations Management Transition Management Call Centers Workforce Management Management Employee Engagement Telecommunications Process Improvement Crm People Management Sla Training Leadership Customer Satisfaction Business Process Improvement Customer Relationship Management Business Process Outsourcing Management Information Systems Service Level Agreements

Siddharth Mehta Education Details

Frequently Asked Questions about Siddharth Mehta

What company does Siddharth Mehta work for?

Siddharth Mehta works for 3i Business Solutions

What is Siddharth Mehta's role at the current company?

Siddharth Mehta's current role is Chief Executive Officer at 3i Business Solutions.

What is Siddharth Mehta's email address?

Siddharth Mehta's email address is si****@****hoo.com

What schools did Siddharth Mehta attend?

Siddharth Mehta attended Delhi University, N C Jindal Public School.

What are some of Siddharth Mehta's interests?

Siddharth Mehta has interest in Social Services, Children.

What skills is Siddharth Mehta known for?

Siddharth Mehta has skills like Team Management, Bpo, Mis, Service Delivery, Performance Management, Vendor Management, Outsourcing, Operations Management, Transition Management, Call Centers, Workforce Management, Management.

Who are Siddharth Mehta's colleagues?

Siddharth Mehta's colleagues are Vikas Singh Patel, Av Krishna Education, Gunshika Goyal, Shamshuddin M, Satya Sharma, Rahul Bhardwaj, Saurav Gola.

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