Imperial Palace Hotel is 05 Star Deluxe classified 07 star facility business hotel with an inventory of 421 rooms spread across 10 Floors designed under Greek concept palace at midst of the Mumbai city.

worked as Front Office Duty Manager. With a team of 15 members where I am directly reporting to the Front Office Manager..Being the Second In Command of the department am responsible for the entire front office operations. which includes,Customer Satisfaction (Guest Feedback, Social Media Review).Financial Performance (Up selling, Room Revenue, Operation Auditing).Showing Initiative, Problem Solving, Staff Training, Team Leading.Manages and motivates the Front Office team in order to provide a high standard of service for customers.Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the front office Supervisors and Team leaders.Provide high level of customer service and maintain a high profile in the day to day front office operations.Ensure that personalized service is offered to each and every guest.Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.Prepare monthly and daily revenue report.Prepare Room revenue and occupancy forecast take action on rate strategies.Is involved in recruitment of new team members for front office.Integrates and trains employees, providing support for skills development.Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.