 Senior IT professional possesses over 18 years of Service Delivery and Program/Project Management experience. Project Management – PRINCE2 Practitioner, PMI Trained & ITIL certified professional. Hands on with all project aspects like project planning, scheduling, budgets and estimations, people management, project tracking and progress reporting for multiple engagements and large efforts. Experienced, enterprising, with a strong background in Global Service Delivery, Project/Program Management, Client Relationship Management, Practice Leadership, Sales / Business Development to drive Service Delivery innovation and customer satisfaction Budget management and managing account P&L and working towards refining the margins through operational efficiencies, pyramid rationalization, resource utilization, tools and automation. Accountability for lifecycle delivery of services from initiation to steady-state operations, fulfilment to value realization. Proven track record of successfully delivering services for Infrastructure & Application support programs for large Retail account. Accountable for Delivery, Customer Satisfaction, Team Ramp up, setting up the delivery center, Transition to Offshore/Near shore, End to End Delivery, Revenue Growth & Contribution Margin. Deft in driving client’s engagement spread across diverse domains like Retail, Consumer Product, Manufacturing, and Telecom. Adapt in leading multi-location and cross-cultural teams. Experience in all phases of Pre-Sales and Post-Sales support namely - Initial discovery phase, Lead qualification, Solution preparation, Financial models, Working through approvals (Solution, Delivery and Legal), Customer presentation, Deal closure, Project kick-off & Delivery as per signed SOW. Engagement experience with CIOs, IT Directors, Technical and Business leaders across multiple regions for large organizations including multiple fortune 100 firms.